Notes:
- We are launching a new Users tab within the Admin app in Talkdesk Workspace for an improved user provisioning and management experience. The rollout of this tab will be completed for all customers on January 5, 2024. The Agents tab will remain accessible within Talkdesk Workspace and Talkdesk Classic until a date to be announced. Learn more about this update here.
Disabling call answering for your agents
To disable inbound calling:
- Log in to Talkdesk as an Administrator.
- Click the "Admin" section.
- Click the "Preferences" tab > scroll down to the "Device Settings" section to make your changes.
- In case a SIP phone has been configured, you should also set "Allow SIP Device" to "No".
- Click "Save" to apply your changes.
Calls will no longer be routed to your agents, but end users may still leave a voicemail.
For more information, please check the article Multiple Device Mode Settings.
Disabling voicemail
You can disable voicemail for the whole account or specific phone numbers.
Uploading a voicemail greeting to notify users: "Number not in service"
Modify your voicemail message (as it plays even if the voicemail is not enabled, and you are not answering calls) to inform your customers that you are not taking inbound calls on that number. The following message is an example: "This number is not in service."