Call Handling Preferences – Knowledge Base

Call Handling Preferences
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Guidance documentation for administrators to configure account preferences that determine how agents make and receive calls in Talkdesk.

Available Articles

Agent-initiated Pause and Resume Call Recording

Enabling Desktop Notifications

Forwarding Calls to an External Phone Number When Agents are Busy (Legacy)

Forwarding Calls to an External Phone Number When the Status is "Offline" or "Away" (Legacy)

Forwarding Calls to the If-No-Answer Phone Number (Legacy)

Outbound Caller ID

Routing Settings (Legacy)

Setting a Specific Outbound Caller ID per Agent