How do I configure the waiting queue or transfer music?

Note: Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available to sell to new customers. New customer accounts will only be able to configure inbound routing behavior through Studio.


When enabled, if a customer is sent to the waiting queue or is on hold waiting to be transferred, we play the default music.

You are welcome to customize your waiting queue and/or hold music. Please submit a request to Talkdesk Support with the audio files (mp3 or wav) that you would like your callers to hear and we can upload and configure them for you.

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