How can we Help?

Can I change my hold music / ringtone options?

Follow

You can customize your hold and ringtone music options by emailing our support team (support@talkdesk.com) attaching your required file.

Note: It is illegal to play copyrighted music or even radio as hold or waiting music without the proper license.

Hold Music

These are the default music files that play when Hold and Waiting music is enabled on your account (these files play in order from 1 to 5 and then they loop when you reach the end of the 5th song):

  1. http://com.twilio.music.soft-rock.s3.amazonaws.com/jacksontorreal_-_The_First_Sunny_Sky.mp3 - default
  2. http://com.twilio.music.soft-rock.s3.amazonaws.com/_ghost_-_promo_2_sample_pack.mp3
  3. http://com.twilio.music.soft-rock.s3.amazonaws.com/Fireproof_Babies_-_Melancholy_4_a_Sun-lit_day.mp3
  4. http://com.twilio.music.soft-rock.s3.amazonaws.com/Per_-_Joachim_-_Instrumental.mp3
  5. http://com.twilio.music.soft-rock.s3.amazonaws.com/tazzista_-_Cecil_Helen_instrumental_loop_pack_105_C.mp3


Ringtones

These are our default ring tones:

Inbound ringing tone: 

http://talkdeskapp.s3.amazonaws.com/assets/talkdesk_inbound_ring.mp3
This is the default inbound tone that customers hear when they are being connected to an agent (this plays either right after the customer chooses an IVR option, or upon exiting the waiting queue and being connected to an agent).

Outbound ringing tone:

http://talkdeskapp.s3.amazonaws.com/assets/talkdesk_outbound_ring.mp3
This is the default outbound tone that agents hear when making an outbound call.

Outbound busy tone:

http://talkdeskapp.s3.amazonaws.com/assets/talkdesk_outbound_busy_signal.mp3
This is the default outbound busy tone that agents hear when they are making an outbound call that failed, or a transfer that failed.

 

Additional Stock Files

The following are some files we have in stock and that you can choose from. If none of these are suitable, please send support@talkdesk.com the audio files (mp3 or wav) that you would like your callers to hear and we can upload and configure them for you.

Ringing/Dialing tones:


https://talkdeskapp.s3.amazonaws.com/production/audio_messages/long_ringtone.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone_alt.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone_alt2.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone_alt3.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone_alt4.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/uk_ringing_tone.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/us_ringingtone.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/US_Outbound_Ringtone.mp3

Other:


https://talkdeskapp.s3.amazonaws.com/production/audio_messages/chill_ringing.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/country_hold_music.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/empty_2sec.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/enhanced_hold_music.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/folk_hold_music.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/hold_music_mist.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/long_ringtone.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone_alt.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone_alt2.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone_alt3.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/ringing_tone_alt4.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/uk_ringing_tone.wav
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/us_ringingtone.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/wait_music_20sec_1.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/wait_music_20sec_2.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/wait_music_20sec_3.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/wait_music_20sec_4.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/wait_music_20sec_5.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/wait_music_20sec_6.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/waiting-music-1min-30secs.mp3
https://talkdeskapp.s3.amazonaws.com/production/audio_messages/waiting-music-30-secs.mp3

 

Have more questions? Submit a request

Comments

Powered by Zendesk