Can the ringtone play on the speakers while the call audio plays through the headset?

We do not have control over how the operating systems manage audio devices. To ensure that your agents are notified when there is an incoming call, even if they are not wearing the headset, you can enable Desktop Notifications. These notifications will appear on the agent's screen as a pop-up message when a call comes in, even if the browser is minimized.

All Articles ""
Please sign in to submit a request.