Note: Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available to sell to new customers. New customer accounts will only be able to configure inbound routing behavior through Studio.
In order to enable your IVR to play also outside of your Business Hours, follow these steps:
- Log into your Talkdesk account as an Administrator.
- Click on the 'Admin' tab at the top of the page.
- Select the 'Preferences' tab and scroll down to the 'Routing Settings' section.
- Tick 'Yes' next to the 'After Hours IVR Enabled' option.
- Press 'Save'.
Note: When the After Hours IVR option is enabled, your callers will hear your IVR message instead of your Outside Business Hours Message.