Product Notice: Update on Chrome Browser Third-Party Cookies Phase-Out [Effective 2025]

Google Chrome will be phasing out the use of third-party cookies to protect privacy and reduce cross-site and cross-app tracking starting early 2025. Details are available here. To date, there is no need to manually grant access to third-party cookies, and Talkdesk functionality will remain unaffected.


  • Throughout 2024, Chrome will deprecate third-party cookies for 1% of Chrome users globally. Talkdesk has been granted an exception to be excluded from this list of users.
  • Google will not complete third-party cookie deprecation during the second half of Q4 in 2024, as previously communicated. They envision the third-party cookie phase-out to start early 2025.

This timeline reflects Chrome’s best estimates, as of June 2024, of the timing of ending support for third-party cookies. Dates are subject to change. Google will update this timeline monthly with current estimates here.

 How does phasing-out third-party cookies impact Talkdesk products?

  • With the phase-out now starting early 2025, there will not be an impact on functionality as previously communicated here*. Talkdesk will deploy a long-term solution that ensures no impact for Talkdesk users before Google’s mandated timelines.
  • Users can continue using any CTI integrations and Talkdesk Explore as usual.

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Any updates on the third-party cookies phase-out and its impact to Talkdesk products will be communicated via Product Notice. Stay updated with important Talkdesk product alerts by subscribing to the Talkdesk Weekly Digest. See how here.

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