Enabling Desktop Notifications in the Browser

Desktop Notifications are pop-up notifications that alert agents as they receive a call, even if their browser is minimized.

To enable Desktop notifications for your account, follow these steps: 

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  • Select the Admin app.
  • Select the Preferences tab.
  • Scroll down to Desktop Notifications Enabled and tick Yes.
  • Press Save.

Once enabled, the first time users log in to Talkdesk in the browser, they will see a notification at the top alerting them that permissions are required to enable desktop notifications.

1. Click on enable desktop notifications [1].

2. Click Allow [2].

Alternatively:

1. To the left of the web address, click View site information [1].

2. Click the toggle next to “Notifications” to enable it [2].

3. Click Reload.

When notifications are enabled, in addition to the ringtone, a pop-up message will inform that an incoming call is ringing.

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