Desktop Notifications are pop-up notifications that alert agents as they receive a call, even if their browser is minimized.
To enable Desktop notifications for your account, follow these steps:
- Select the Admin app.
- Select the Preferences tab.
- Scroll down to Desktop Notifications Enabled and tick Yes.
- Press Save.
Once enabled, the first time users log in to Talkdesk in the browser, they will see a notification at the top alerting them that permissions are required to enable desktop notifications.
1. Click on enable desktop notifications [1].
2. Click Allow [2].
Alternatively:
1. To the left of the web address, click View site information [1].
2. Click the toggle next to “Notifications” to enable it [2].
3. Click Reload.
When notifications are enabled, in addition to the ringtone, a pop-up message will inform that an incoming call is ringing.
Note: These instructions are based on Google Chrome. Microsoft Edge is also supported; depending on the existing configurations, you may also need to allow notifications in this browser. Learn more here.