Agent Guide – Knowledge Base

Agent Guide
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★ Setting up Talkdesk: Requirements & Best Practices

★ Setting up your Browser to Work with Talkdesk

★ Confirming your Talkdesk Invitation

Workspace Desktop App: FAQ

Logging in to Talkdesk

Recommended Headsets

Enabling Desktop Notifications in the Browser

Resetting your Password

Best Practices when Working From Home

Workspace Desktop App for Talkdesk CX Cloud

Setting your Availability

Two-factor Authentication (for Agents)