Agent Guide – Knowledge Base

Agent Guide
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★ Setting up Talkdesk: Requirements & Best Practices

★ Setting up your Browser to Work with Talkdesk

★ Confirming your Talkdesk Invitation

Logging in and out of Talkdesk

Recommended Headsets

Enabling Desktop Notifications in the Browser

Resetting your Password

Best Practices when Working From Home

Alternatives to Wi-Fi when Working From Home

Setting your Availability

Two-factor Authentication (for Agents)