Talkdesk requires our customers to configure their firewalls and network security devices to allow access to a prescribed set of domains, IP addresses, and ports. This is to ensure Talkdesk is able to operate effectively for your users.
This article focuses on the required domains. Please review this article to understand the IPs and ports in more detail and view information about enabling Quality of Service (QoS).
The following domains must be excluded from inspection/policing on ports 80 and 443 where applicable.
- Global Domains
- United States (US) Regional Cloud Domains
- Europe (EU) Regional Cloud Domains
- Canada (CA) Regional Cloud Domains
Latest Additions:
-
USA:
- talkdesk-prod.live.dynatrace.com
-
EU:
- talkdesk-prod-eu-1.live.dynatrace.com
-
CA:
- talkdesk-prod-ca-1.live.dynatrace.com
Notes:
- The asterisk (*) means that the listed domain includes all subdomains.
- The listed domains are hosted on Amazon Web Services and Cloudflare. For more information about their current public IP ranges, please review the documentation from Amazon and Cloudflare. Please note that Amazon/Cloudflare changes these ranges often, and services could originate from any address in these ranges.
Related Articles:
- Talkdesk IPs Allowlist
- Quality of Service (QoS) & Ports
- Setting up Talkdesk: Requirements and Best Practices.
Global Domains
| Region | Domain | Product | Purpose | Date Added |
| Global | *.dynatrace.com | Workspace, Talkdesk Main | Monitor client apps | April 16, 2024 |
|
Global |
voice-js.ashburn.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.dublin.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.frankfurt.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.roaming.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.sao-paulo.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.singapore.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.sydney.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.tokyo.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | voice-js.umatilla.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | April 18, 2023 |
| Global | conversationapp.svc.talkdesk.com | Conversations app (Workspace) | Access static assets and files | December 5, 2022 |
| Global | td-infra-prd-us-east-1-s3-atlaselectron.s3.amazonaws.com | Workspace Desktop app | Update or Download Workspace desktop app | November 16, 2022 |
| Global | td-infra-prd-us-east-1-s3-devprojectsapi.s3.amazonaws.com | Developer App | Upload and Download developer app assets | November 16, 2022 |
| Global | cdn.lr-in.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | r.lr-in.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | presence-emqx.talkdeskapp.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | November 16, 2022 |
| Global | routing-engine-functions-rx.talkdeskapp.com | Digital Engagement | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | appconnect.talkdesk.com | AppConnect | Access to the Talkdesk AppConnect website | November 16, 2022 |
| Global | networktest.talkdesk.com | Network test tool | Tool to assess and debug network conditions | November 16, 2022 |
| Global | prd-cdn-talkdesk.talkdesk.com | Talkdesk CDN | Access static assets and files | November 16, 2022 |
| Global | status.talkdesk.com | Status page | Access to Talkdesk Status page. | November 16, 2022 |
| Global | support.talkdesk.com | Support ticket form; Talkdesk Knowledge Base | Access to the Support ticket form and Talkdesk Knowledge Base | November 16, 2022 |
| Global | www.talkdesk.com | Talkdesk Website | Access to the Talkdesk website | November 16, 2022 |
| Global | styx.talkdeskapp.com | Live | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | talkdeskchatsdk.talkdeskapp.com | Autopilot | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | api.talkdeskapp.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | November 16, 2022 |
| Global | cloudfront-cdn.tdx.talkdeskapp.com | Quality Management Workforce Management |
Access static assets and files of the product | November 16, 2022 |
| Global | content.productdatausage.external.talkdeskapp.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | data.productdatausage.external.talkdeskapp.com | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | explore.svc.talkdeskapp.com | Explore | Access to the listed Talkdesk Products | November 16, 2022 |
| Global | webrtc.cpaas.talkdeskapp.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | November 16, 2022 |
| Global | app.pendo.io | Workspace | Monitor and analyze user sessions | November 16, 2022 |
| Global | fonts.gstatic.com | Workspace, Talkdesk Main, Authentication |
Load Google fonts for Talkdesk Design System | November 16, 2022 |
| Global | ssl.gstatic.com | Workspace, Talkdesk Main, Authentication |
Load Google fonts for Talkdesk Design System | November 16, 2022 |
| Global | eventgw.us1.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | November 16, 2022 |
| Global | telemetry.split.io | Workspace | Controlled rollout of new features through feature flags | November 16, 2022 |
| Global | bam.nr-data.net | Workspace, Talkdesk Main |
Monitor client apps | September 22, 2022 |
| Global | *.testrtc.com | Network test tool | Used by the http://networktest.talkdesk.com tool, to determine which region has the lowest latency for the agent | August 16, 2022 |
| Global | auth.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | diagrpt.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | events.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | streaming.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | bam-cell.nr-data.net | Workspace, Talkdesk Main |
Monitor client apps | August 16, 2022 |
| Global | *.talkdeskapp.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | August 16, 2022 |
| Global | *.lr-in.com | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | auth.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | eventgw.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | matrix.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | media.twiliocdn.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | sdk.twilio.com | Conversations, Talkdesk for Service Cloud Voice | Voice calls signaling | August 16, 2022 |
| Global | *.gstatic.com | Workspace, Talkdesk Main |
Load Google fonts for Talkdesk Design System | August 16, 2022 |
| Global | *.lr-ingest.io | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | cdn.lr-ingest.io | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | js-agent.newrelic.com | Workspace, Talkdesk Main |
Monitor client apps | August 16, 2022 |
| Global | sdk.split.io | Workspace | Controlled rollout of new features through feature flags | August 16, 2022 |
| Global | *.logrocket.com | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | logrocket.com | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | *.logrocket.io | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | cdn.logrocket.io | Workspace | Monitor and analyze user sessions | August 16, 2022 |
| Global | streamrec.eyeson.com | Talkdesk Screen Recording | Use Talkdesk Screen Recording | August 16, 2022 |
| Global | nuts.eyeson.com | Talkdesk Screen Recording | Use Talkdesk Screen Recording | August 16, 2022 |
| Global | *.talkdesk.com | Workspace Talkdesk Main Studio Talkdesk Website |
Access to all Talkdesk products | August 16, 2022 |
| Global | js.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-ap1.pusher.com | Workspace, Mobile, TD for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-ap2.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-ap3.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-ap4.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-eu.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-mt1.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-us2.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws-us3.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | ws.pusherapp.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
| Global | sockjs.pusher.com | Workspace, Mobile, Talkdesk for Service Cloud Voice |
Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. | August 16, 2022 |
United States (US) Regional Cloud Domains
| Region | Domain | Product | Purpose | Date Added |
| USA | talkdesk-prod.live.dynatrace.com | Workspace, Talkdesk Main | Monitor client apps. | April 18, 2023 |
| USA | mcs.us1.twilio.com | Talkdesk Digital Engagement | Allow a bidirectional messaging communication and attachments | April 18, 2023 |
| USA | media.us1.twilio.com | Talkdesk Digital Engagement | Allow a bidirectional messaging communication and attachments | April 18, 2023 |
| USA | tsock.us1.twilio.com | Talkdesk Digital Engagement | Allow a bidirectional messaging communication and attachments | April 18, 2023 |
| USA | www.mytalkdesk.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | November 16, 2022 |
| USA | [account-name].mytalkdesk.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com |
November 16, 2022 |
| USA | www.talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| USA | account.talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. | November 16, 2022 |
| USA | api.talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| USA | [account-name].talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com | November 16, 2022 |
| USA | td-infra-prd-us-east-1-s3-campaignmanagerapi.s3.us-east-1.amazonaws.com | Campaign Manager | Access to the listed Talkdesk Products | November 16, 2022 |
| USA | td-prd-assets-api.s3.amazonaws.com | Studio Digital Engagement |
Manage attachments | November 16, 2022 |
| USA | *.mytalkdesk.com | Workspace, Talkdesk Main, Studio |
Access to the listed Talkdesk Products | August 16, 2022 |
| USA | *.talkdeskid.com | Authentication | Ability to log in and authenticate in Talkdesk | August 16, 2022 |
| USA | talkdeskapp.s3.amazonaws.com | Workspace, Talkdesk Main, Studio |
Read static assets for Talkdesk Products | August 16, 2022 |
| USA | td-prd-recordings.s3.amazonaws.com | Audio Recordings | Read audio recordings | August 16, 2022 |
Europe (EU) Regional Cloud Domains
| Region | Domain | Product | Purpose | Date Added |
| Europe | talkdesk-prod-eu-1.live.dynatrace.com |
Workspace, Talkdesk Main |
Monitor client apps. |
July 02, 2024 |
| Europe | mcs.ie1.twilio.com |
Talkdesk Digital Engagement |
Allow a bidirectional messaging communication and attachments |
May 22, 2024 |
| Europe | media.ie1.twilio.com |
Talkdesk Digital Engagement |
Allow a bidirectional messaging communication and attachments |
May 22, 2024 |
| Europe |
tsock.ie1.twilio.com |
Talkdesk Digital Engagement |
Allow a bidirectional messaging communication and attachments |
May 22, 2024 |
| Europe | [account-name].mytalkdesk.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com | November 16, 2022 |
| Europe | www.mytalkdesk.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | api.talkdeskapp.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | routing-engine-functions-rx.meza.talkdeskapp.eu | Digital Engagement | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | www.talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| Europe | api.talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| Europe | account.talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. | November 16, 2022 |
| Europe | [account-name].talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com | November 16, 2022 |
| Europe | td-infra-prd-eu-central-1-s3-assetsapi.s3.eu-central-1.amazonaws.com | Studio Digital Engagement |
Manage attachments | November 16, 2022 |
| Europe | td-infra-prd-eu-central-1-s3-campaignmanagerapi.s3.eu-central-1.amazonaws.com | Campaign Manager | Access to the listed Talkdesk Products | November 16, 2022 |
| Europe | *.talkdeskapp.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | August 16, 2022 |
| Europe | *.talkdeskid.eu | Authentication | Ability to log in and authenticate in Talkdesk | August 16, 2022 |
| Europe | talkdeskapp.s3.eu-central-1.amazonaws.com | Workspace, Talkdesk Main |
Read static assets for Talkdesk Products | August 16, 2022 |
| Europe | td-prd-recordings.s3.eu-central-1.amazonaws.com | Audio Recordings | Read audio recordings | August 16, 2022 |
| Europe | *.mytalkdesk.eu | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | August 16, 2022 |
Canada (CA) Regional Cloud Domains
| Region | Domain | Product | Purpose | Date Added |
| Canada | talkdesk-prod-ca-1.live.dynatrace.com | Workspace, Talkdesk Main | Monitor client apps. | July 02, 2024 |
| Canada | www.mytalkdeskca.com | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | November 16, 2022 |
| Canada | [account-name].mytalkdeskca.com | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdeskca.com | November 16, 2022 |
| Canada | td-infra-prd-ca-central-1-s3-campaignmanagerapi.ca-central-1.amazonaws.com | Campaign Manager | Access to the listed Talkdesk Products | November 16, 2022 |
| Canada | www.talkdeskidca.com | Authentication | Ability to log in and authenticate in Talkdesk | November 16, 2022 |
| Canada | [account-name].talkdeskidca.com | Authentication | Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskidca.com | November 16, 2022 |
| Canada | account.talkdeskidca.com | Authentication | Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. | November 16, 2022 |
| Canada | *.talkdeskappca.com | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | August 16, 2022 |
| Canada | *.talkdeskidca.com | Authentication | Ability to log in and authenticate in Talkdesk | August 16, 2022 |
| Canada | talkdeskapp.s3.ca-central-1.amazonaws.com | Workspace, Talkdesk Main | Read static assets for Talkdesk Products | August 16, 2022 |
| Canada | td-prd-recordings.s3.ca-central-1.amazonaws.com | Audio Recordings | Read audio recordings | August 16, 2022 |
| Canada | *.mytalkdeskca.com | Workspace, Talkdesk Main, Studio | Access to the listed Talkdesk Products | August 16, 2022 |