Network Setup: Firewall Configurations

Talkdesk requires our customers to configure their firewalls and network security devices to allow access to a prescribed set of domains, IP addresses, and ports. This is to ensure Talkdesk is able to operate effectively for your users.

This article focuses on the required domains. Please review this article to understand the IPs and ports in more detail and view information about enabling Quality of Service (QoS).

The following domains must be excluded from inspection/policing on ports 80 and 443 where applicable.

Latest Additions: 

  • Europe:
    • mcs.ie1.twilio.com

    • media.ie1.twilio.com

    • tsock.ie1.twilio.com

Notes: 

  • The asterisk (*) means that the listed domain includes all subdomains.
  • The listed domains are hosted on Amazon Web Services and Cloudflare. For more information about their current public IP ranges, please review the documentation from Amazon and Cloudflare. Please note that Amazon/Cloudflare changes these ranges often, and services could originate from any address in these ranges.

Related Articles:

 

Global Domains

Region Domain Product Purpose Date Added
Global *.dynatrace.com Workspace, Talkdesk Main Monitor client apps April 16, 2024
Global talkdesk-prod.live.dynatrace.com Workspace, Talkdesk Main Monitor client apps April 16, 2024

Global

voice-js.ashburn.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global voice-js.dublin.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global voice-js.frankfurt.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global voice-js.roaming.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global voice-js.sao-paulo.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global voice-js.singapore.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global voice-js.sydney.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global voice-js.tokyo.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global voice-js.umatilla.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling April 18, 2023
Global conversationapp.svc.talkdesk.com Conversations app (Workspace) Access static assets and files December 5, 2022
Global td-infra-prd-us-east-1-s3-atlaselectron.s3.amazonaws.com Workspace Desktop app Update or Download Workspace desktop app November 16, 2022
Global td-infra-prd-us-east-1-s3-devprojectsapi.s3.amazonaws.com Developer App Upload and Download developer app assets November 16, 2022
Global cdn.lr-in.com Workspace Monitor and analyze user sessions November 16, 2022
Global r.lr-in.com Workspace Monitor and analyze user sessions November 16, 2022
Global presence-emqx.talkdeskapp.com Workspace,
Talkdesk Main,
Studio
Access to the listed Talkdesk Products November 16, 2022
Global routing-engine-functions-rx.talkdeskapp.com Digital Engagement Access to the listed Talkdesk Products November 16, 2022
Global appconnect.talkdesk.com AppConnect Access to the Talkdesk AppConnect website November 16, 2022
Global networktest.talkdesk.com Network test tool Tool to assess and debug network conditions November 16, 2022
Global prd-cdn-talkdesk.talkdesk.com Talkdesk CDN Access static assets and files November 16, 2022
Global status.talkdesk.com Status page Access to Talkdesk Status page. November 16, 2022
Global support.talkdesk.com Support ticket form; Talkdesk Knowledge Base Access to the Support ticket form and Talkdesk Knowledge Base November 16, 2022
Global www.talkdesk.com Talkdesk Website Access to the Talkdesk website November 16, 2022
Global styx.talkdeskapp.com Live Access to the listed Talkdesk Products November 16, 2022
Global talkdeskchatsdk.talkdeskapp.com Autopilot Access to the listed Talkdesk Products November 16, 2022
Global api.talkdeskapp.com Workspace,
Talkdesk Main,
Studio
Access to the listed Talkdesk Products November 16, 2022
Global callbar.talkdeskapp.com Callbar Web Access to the listed Talkdesk Products November 16, 2022
Global cloudfront-cdn.tdx.talkdeskapp.com Quality Management
Workforce Management
Access static assets and files of the product November 16, 2022
Global content.productdatausage.external.talkdeskapp.com Workspace Monitor and analyze user sessions November 16, 2022
Global data.productdatausage.external.talkdeskapp.com Workspace Monitor and analyze user sessions November 16, 2022
Global explore.svc.talkdeskapp.com Explore Access to the listed Talkdesk Products November 16, 2022
Global webrtc.cpaas.talkdeskapp.com Workspace,
Talkdesk Main,
Studio
Access to the listed Talkdesk Products November 16, 2022
Global app.pendo.io Workspace Monitor and analyze user sessions November 16, 2022
Global fonts.gstatic.com Workspace,
Talkdesk Main,
Authentication
Load Google fonts for Talkdesk Design System November 16, 2022
Global ssl.gstatic.com Workspace,
Talkdesk Main,
Authentication
Load Google fonts for Talkdesk Design System November 16, 2022
Global js.logentries.com Workspace Monitor and analyze user sessions November 16, 2022
Global eventgw.us1.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling November 16, 2022
Global td-prd-callbar-electron.s3.amazonaws.com Callbar Update or Download Callbar desktop app November 16, 2022
Global telemetry.split.io Workspace Controlled rollout of new features through feature flags November 16, 2022
Global bam.nr-data.net Workspace,
Talkdesk Main
Monitor client apps September 22, 2022
Global *.testrtc.com Network test tool Used by the http://networktest.talkdesk.com tool, to determine which region has the lowest latency for the agent August 16, 2022
Global auth.split.io Workspace Controlled rollout of new features through feature flags August 16, 2022
Global diagrpt.split.io Workspace Controlled rollout of new features through feature flags August 16, 2022
Global events.split.io Workspace Controlled rollout of new features through feature flags August 16, 2022
Global streaming.split.io Workspace Controlled rollout of new features through feature flags August 16, 2022
Global bam-cell.nr-data.net Workspace,
Talkdesk Main
Monitor client apps August 16, 2022
Global *.talkdeskapp.com Workspace,
Talkdesk Main,
Studio
Access to the listed Talkdesk Products August 16, 2022
Global *.lr-in.com Workspace Monitor and analyze user sessions August 16, 2022
Global auth.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-gll.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll-au1.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll-br1.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll-de1.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll-ie1.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll-jp1.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll-sg1.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll-us1.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global chunderw-vpc-gll-us2.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global eventgw.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global matrix.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global media.twiliocdn.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global sdk.twilio.com Callbar, Conversations, Talkdesk for Service Cloud Voice Voice calls signaling August 16, 2022
Global eu.js.logs.insight.rapid7.com Workspace,
Conversations
Application Logging for monitoring purposes August 16, 2022
Global *.gstatic.com Workspace,
Talkdesk Main
Load Google fonts for Talkdesk Design System August 16, 2022
Global *.lr-ingest.io Workspace Monitor and analyze user sessions August 16, 2022
Global cdn.lr-ingest.io Workspace Monitor and analyze user sessions August 16, 2022
Global js-agent.newrelic.com Workspace,
Talkdesk Main
Monitor client apps August 16, 2022
Global sdk.split.io Workspace Controlled rollout of new features through feature flags August 16, 2022
Global *.logrocket.com Workspace Monitor and analyze user sessions August 16, 2022
Global logrocket.com Workspace Monitor and analyze user sessions August 16, 2022
Global *.logrocket.io Workspace Monitor and analyze user sessions August 16, 2022
Global cdn.logrocket.io Workspace Monitor and analyze user sessions August 16, 2022
Global streamrec.eyeson.com Talkdesk Screen Recording Use Talkdesk Screen Recording August 16, 2022
Global nuts.eyeson.com Talkdesk Screen Recording Use Talkdesk Screen Recording August 16, 2022
Global *.talkdesk.com Workspace
Talkdesk Main
Studio
Talkdesk Website
Access to all Talkdesk products August 16, 2022
Global td-infra-prd-us-east-1-s3-tdreseller.s3.amazonaws.com Callbar (resellers) Look for updates and update Callbar for resellers August 16, 2022
Global td-prd-callbar-electron.s3.amazonaws.com Callbar Look for updates and update Callbar August 16, 2022
Global js.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws-ap1.pusher.com Workspace, Callbar,
Mobile,
TD for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws-ap2.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws-ap3.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws-ap4.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws-eu.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws-mt1.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws-us2.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws-us3.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global ws.pusherapp.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022
Global sockjs.pusher.com Workspace, Callbar,
Mobile,
Talkdesk for Service Cloud Voice
Notify apps of real-time updates, such as agent status or call status changes. Pusher is the third-party provider used by Talkdesk for real-time messaging. August 16, 2022

 

United States (US) Regional Cloud Domains

Region Domain Product Purpose Date Added
USA mcs.us1.twilio.com Talkdesk Digital Engagement Allow a bidirectional messaging communication and attachments April 18, 2023
USA media.us1.twilio.com Talkdesk Digital Engagement Allow a bidirectional messaging communication and attachments April 18, 2023
USA tsock.us1.twilio.com Talkdesk Digital Engagement Allow a bidirectional messaging communication and attachments April 18, 2023
USA www.mytalkdesk.com Workspace,
Talkdesk Main,
Studio
Access to the listed Talkdesk Products November 16, 2022
USA [account-name].mytalkdesk.com Workspace,
Talkdesk Main,
Studio
Access to the listed Talkdesk Products.
Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com
November 16, 2022
USA www.talkdeskid.com Authentication Ability to log in and authenticate in Talkdesk November 16, 2022
USA account.talkdeskid.com Authentication Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. November 16, 2022
USA api.talkdeskid.com Authentication Ability to log in and authenticate in Talkdesk November 16, 2022
USA [account-name].talkdeskid.com Authentication Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com November 16, 2022
USA td-infra-prd-us-east-1-s3-campaignmanagerapi.s3.us-east-1.amazonaws.com Campaign Manager Access to the listed Talkdesk Products November 16, 2022
USA td-prd-assets-api.s3.amazonaws.com Studio
Digital Engagement
Manage attachments November 16, 2022
USA *.mytalkdesk.com Workspace,
Talkdesk Main,
Studio
Access to the listed Talkdesk Products August 16, 2022
USA *.talkdeskid.com Authentication Ability to log in and authenticate in Talkdesk August 16, 2022
USA talkdeskapp.s3.amazonaws.com Workspace,
Talkdesk Main,
Studio
Read static assets for Talkdesk Products August 16, 2022
USA td-prd-recordings.s3.amazonaws.com Audio Recordings Read audio recordings August 16, 2022

 

Europe (EU) Regional Cloud Domains

Region Domain Product Purpose Date Added
Europe mcs.ie1.twilio.com

Talkdesk Digital Engagement

Allow a bidirectional messaging communication and attachments

May 22, 2024
Europe media.ie1.twilio.com

Talkdesk Digital Engagement

Allow a bidirectional messaging communication and attachments

May 22, 2024
Europe

tsock.ie1.twilio.com

Talkdesk Digital Engagement

Allow a bidirectional messaging communication and attachments

May 22, 2024
Europe [account-name].mytalkdesk.eu Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdesk.com November 16, 2022
Europe www.mytalkdesk.eu Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products November 16, 2022
Europe api.talkdeskapp.eu Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products November 16, 2022
Europe callbar.talkdeskapp.eu Callbar Web Access to the listed Talkdesk Products November 16, 2022
Europe routing-engine-functions-rx.meza.talkdeskapp.eu Digital Engagement Access to the listed Talkdesk Products November 16, 2022
Europe www.talkdeskid.eu Authentication Ability to log in and authenticate in Talkdesk November 16, 2022
Europe api.talkdeskid.eu Authentication Ability to log in and authenticate in Talkdesk November 16, 2022
Europe account.talkdeskid.eu Authentication Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. November 16, 2022
Europe [account-name].talkdeskid.eu Authentication Ability to log in and authenticate in Talkdesk. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskid.com November 16, 2022
Europe td-infra-prd-eu-central-1-s3-assetsapi.s3.eu-central-1.amazonaws.com Studio
Digital Engagement
Manage attachments November 16, 2022
Europe td-infra-prd-eu-central-1-s3-campaignmanagerapi.s3.eu-central-1.amazonaws.com Campaign Manager Access to the listed Talkdesk Products November 16, 2022
Europe *.talkdeskapp.eu Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products August 16, 2022
Europe *.talkdeskid.eu Authentication Ability to log in and authenticate in Talkdesk August 16, 2022
Europe talkdeskapp.s3.eu-central-1.amazonaws.com Workspace,
Talkdesk Main
Read static assets for Talkdesk Products August 16, 2022
Europe td-prd-recordings.s3.eu-central-1.amazonaws.com Audio Recordings Read audio recordings August 16, 2022
Europe *.mytalkdesk.eu Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products August 16, 2022

 

Canada (CA) Regional Cloud Domains

Region Domain Product Purpose Date Added
Canada www.mytalkdeskca.com Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products November 16, 2022
Canada [account-name].mytalkdeskca.com Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.mytalkdeskca.com November 16, 2022
Canada td-infra-prd-ca-central-1-s3-campaignmanagerapi.ca-central-1.amazonaws.com Campaign Manager Access to the listed Talkdesk Products November 16, 2022
Canada www.talkdeskidca.com Authentication Ability to log in and authenticate in Talkdesk November 16, 2022
Canada [account-name].talkdeskidca.com Authentication Access to the listed Talkdesk Products. Please replace [account-name] with your account name. For example, mycompanyinc.talkdeskidca.com November 16, 2022
Canada account.talkdeskidca.com Authentication Ability to log in and authenticate in Talkdesk. Allows you to select the account and switch between accounts. November 16, 2022
Canada *.talkdeskappca.com Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products August 16, 2022
Canada *.talkdeskidca.com Authentication Ability to log in and authenticate in Talkdesk August 16, 2022
Canada talkdeskapp.s3.ca-central-1.amazonaws.com Workspace, Talkdesk Main Read static assets for Talkdesk Products August 16, 2022
Canada td-prd-recordings.ca-central-1.amazonaws.com Audio Recordings Read audio recordings August 16, 2022
Canada *.mytalkdeskca.com Workspace, Talkdesk Main, Studio Access to the listed Talkdesk Products August 16, 2022
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