Troubleshooting
On-demand guidance to help troubleshoot and resolve roadblocks.
General
Error Messages
- 'An error has occurred, please try again.'
- "Could not establish connection; please try again or contact support."
- "Unable to establish connection"
- "Unable to <reject/accept>, call is disconnecting"
- "Failed to log in"
- "Please choose a stronger password."
Application Problems
- Troubleshooting Callbar Chrome App issues
- Clearing Application Data on Callbar
- Why am I not receiving calls in Talkdesk even though I'm logged in?
- Cannot 'Accept Call' or buttons not responding
- Voicemail duration does not match with the recording URL duration
- Why does the call disposition box appear even if I have not been making or receiving any calls?
Call Issues
- How can I test the quality of my network connection?
- Audio quality issues: delays, pops, clicks?
- Agents cannot hear caller
- Interpreting network quality test results
- Alternatives to WiFi when Working From Home
- Customers are complaining about background noise