Troubleshooting

Guidance documentation to help understand error messages, troubleshoot and fix problems or call issues in Talkdesk

General

• ★ Reaching out to Support at Talkdesk
• ★ Can I receive a notification when new features are released?
• Using the Talkdesk Support Portal
• Clearing Google Chrome cache and Hosted App Data
• How do I find the ID of a Call or of a Contact?
• Keeping Google Chrome updated

Error Messages

• 'An error has occurred, please try again.'
• "Could not establish connection; please try again or contact support."
• "Unable to establish connection"
• "Unable to <reject/accept>, call is disconnecting"
• "Failed to log in"
• "Please choose a stronger password."

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Application Problems

• Troubleshooting Callbar Chrome App issues
• Clearing application data on Callbar
• Why am I not receiving calls in Talkdesk even though I'm logged in?
• Cannot 'Accept Call' or buttons not responding
• Voicemail duration does not match with the recording URL duration
• Why does the call disposition box appear even if I have not been making or receiving any calls?

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Call Issues

• How can I test the quality of my network connection?
• Audio quality issues: delays, pops, clicks?
• Agents cannot hear caller
• Interpreting network quality test results
• Alternatives to WiFi when Working From Home
• Customers are complaining about background noise

See All 24