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  1. Knowledge Base
  2. Troubleshooting

Troubleshooting

On-demand guidance to help troubleshoot and resolve roadblocks.

General

  • Clearing Google Chrome cache and Hosted App Data
  • How do I find the ID of a Call or a Contact?
  • Keeping Google Chrome updated
  • Reaching out to Support at Talkdesk
  • Troubleshooting Guidelines for Admins
  • Using the Talkdesk Support Portal

Error Messages

  • "An error has occurred, please try again."
  • "Could not establish connection; please try again or contact support."
  • "Unable to establish connection"
  • "Unable to <reject/accept>, call is disconnecting"
  • "Failed to log in"
  • "Please choose a stronger password."
See all

Application Problems

  • Troubleshooting Callbar Chrome App issues
  • Clearing Application Data on Callbar
  • Cannot 'Accept Call' or buttons not responding
  • Voicemail duration does not match with the recording URL duration
  • Why does the call disposition box appear even if I have not been making or receiving any calls?
  • Desktop notifications not displaying
See all

Call Issues

  • Agents cannot hear caller
  • Agents cannot receive calls
  • Alternatives to WiFi when Working From Home
  • Audio quality issues: delays, pops, clicks?
  • Call volume decreases automatically (Windows only)
  • Caller cannot hear the Agent
See all

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