Troubleshooting
On-demand guidance to help troubleshoot and resolve roadblocks.
General
Error Messages
- "Couldn't save. Select at least one platform"
- "An error has occurred, please try again."
- "Please choose a stronger password."
- "Could not validate your credentials."
- "Your user has Conversations installed"
- "Unable to access the microphone. Please check system settings."
Application Problems
- Duplicated Roles and Auto-Install
- Cannot 'Accept Call' or buttons not responding
- Voicemail duration does not match with the recording URL duration
- Why does the greeting I upload to one number play on my other number?
- Can customers hear other computer sounds playing while I'm on the phone with them?
- I can see the accept and reject notification appear on my screen however, I cannot hear or answer the incoming calls. (Legacy)
Call Issues
- Agents cannot hear caller
- Agents cannot receive calls
- Audio quality issues: delays, pops, clicks?
- Call volume decreases automatically (Windows only)
- Caller cannot hear the Agent
- Calls are not being forwarded to an external phone number (Legacy)