English (US) Español
Contact Support Sign in

How can we help?

English (US) Español
Contact Support Sign in
  1. Knowledge Base
  2. Troubleshooting

Troubleshooting

On-demand guidance to help troubleshoot and resolve roadblocks.

General

  • Clearing Google Chrome cache and Hosted App Data
  • How do I find the ID of a Call, Interaction or Contact?
  • Keeping Google Chrome updated
  • Troubleshooting Guidelines for Admins

Error Messages

  • "Couldn't save. Select at least one platform"
  • "An error has occurred, please try again."
  • "Please choose a stronger password."
  • "Could not validate your credentials."
  • "Your user has Conversations installed"
  • "Unable to access the microphone. Please check system settings."
See all

Application Problems

  • Duplicated Roles and Auto-Install
  • Cannot 'Accept Call' or buttons not responding
  • Voicemail duration does not match with the recording URL duration
  • Why does the greeting I upload to one number play on my other number?
  • Can customers hear other computer sounds playing while I'm on the phone with them?
  • I can see the accept and reject notification appear on my screen however, I cannot hear or answer the incoming calls. (Legacy)
See all

Call Issues

  • Agents cannot hear caller
  • Agents cannot receive calls
  • Audio quality issues: delays, pops, clicks?
  • Call volume decreases automatically (Windows only)
  • Caller cannot hear the Agent
  • Calls are not being forwarded to an external phone number (Legacy)
See all

Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or other intellectual property. For information about patents covering Talkdesk products, click here.

Home Blog Privacy Policy Cookie Policy Terms of Use Systems Status Global Contacts

® Talkdesk, Inc, All Rights Reserved Worldwide.