Error Messages – Knowledge Base

Error Messages
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Understand the meaning of some error messages you may encounter while using Talkdesk

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"An error has occurred, please try again."

"Could not establish connection; please try again or contact support."

"Unable to establish connection"

"Unable to <reject/accept>, call is disconnecting"

"Failed to log in"

"Please choose a stronger password."

"Could not validate your credentials."

"Your user has Conversations installed"

"Experiencing network connectivity issues."

"Unable to access the microphone. Please check system settings."

"Unable to transfer while caller is on hold."

"We’re sorry, but there was an error while loading your phone. Reason: not a Talkdesk user"

Low credit warnings

"You need to buy a phone number before being able to make and receive phone calls."

"This call has already been answered by another agent. Goodbye."

"You are not permitted to dial out to this country. Please contact support."

“Your If-No-Answer number cannot be the same as your Talkdesk number.”

"Please login in Salesforce Connector"

“You’ve entered Degraded Mode, some features may not work as expected"