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  3. Error Messages

Error Messages
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Understand the meaning of some error messages you may encounter while using Talkdesk

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  • 'An error has occurred, please try again.'
  • "Could not establish connection; please try again or contact support."
  • "Unable to establish connection"
  • "Unable to <reject/accept>, call is disconnecting"
  • "Failed to log in"
  • "Please choose a stronger password."
  • "Could not validate your credentials."
  • "Operation not permitted. Call status: transferring."
  • "Experiencing network connectivity issues."
  • "Unable to access microphone, please check system settings."
  • "Unable to transfer while caller is on hold."
  • "We’re sorry, but there was an error while loading your phone. Reason: not a Talkdesk user"
  • Low credit warnings
  • "Operation not permitted. Call status: held."
  • Communications Suspended
  • "You need to buy a phone number before being able to make and receive phone calls."
  • "This call has already been answered by another agent. Goodbye."
  • "You are not permitted to dial out to this country. Please contact support."
  • “Your If-No-Answer number cannot be the same as your Talkdesk number.”
  • ICE Liveness Checks Failed
  • "Please login in Salesforce Connector"
  • “You’ve entered Degraded Mode, some features may not work as expected"

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