Agents going into After Call Work instead of Available

Some situations may cause an agent to go into After Call Work instead of Available:

  • The agent manually changed the status: You can set up a wrap-up timeout. After the call ends, and even after logging the call, that time is respected, unless the agent changes their status.
  • A user will go into after-call work while the wrap-up form is open.
  • The agent has multiple Talkdesk windows open.
  • Internet connection issues are preventing Talkdesk and servers from communicating.

Please close all disposition cards and windows and then reopen just one. If none of the above resolves this issue, please contact Talkdesk Support.

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