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Agents going into After Call Work instead of Available

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Some situations may cause an Agent to go into After Call Work instead of Available:

  • The agent manually changed the status: You can set up an After Call Work timeout. After the call ends, and even after logging the call, that time is respected, unless the agent changes their status.
  • The call disposition dialog is open: A user will go into after call work while the call summary window is open.
  • The agent has multiple Talkdesk windows open.
  • Network Issues are preventing Talkdesk and servers from communicating.

Please close all disposition pop-ups and windows and then reopen just one.

If none of the above resolve this issue, please contact Talkdesk Support.

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