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Agents going into After Call Work instead of Available


Below are some situations that would cause an Agent to go into After Call Work instead of Available:

  • Talkdesk supports an After Call Work timeout to be setup. After the call ends and even after logging the call, that time is respected, unless the agent changes its status.
  • A user will go into after call work while the disposition code window is open.
  • Agent has multiple Talkdesk windows open.
  • Network Issues are preventing Talkdesk and servers from communicating.

Please close all disposition pop-ups and windows of Talkdesk and then reopen just one.

If none of the above resolve this issue, please contact Talkdesk Support.

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