Some situations may cause an Agent to go into After Call Work instead of Available:
- The agent manually changed the status: You can set up an After Call Work timeout. After the call ends, and even after logging the call, that time is respected, unless the agent changes their status.
- The call disposition dialog is open: A user will go into after call work while the call summary window is open.
- The agent has multiple Talkdesk windows open.
- Network Issues are preventing Talkdesk and servers from communicating.
Please close all disposition pop-ups and windows and then reopen just one.
If none of the above resolve this issue, please contact Talkdesk Support.