Application Problems
Guidance documentation to help troubleshoot and fix some known issues you may experience while using Talkdesk
- Troubleshooting Callbar issues
- Why am I not receiving calls in Talkdesk even though I'm logged in?
- Cannot 'Accept Call' or buttons not responding
- Voicemail duration does not match with the recording URL duration
- Why does the call disposition box appear even if I have not been making or receiving any calls?
- Desktop notifications not displaying
- Why does the greeting I upload to one number play on my other number?
- Can customers hear other computer sounds playing while I'm on the phone with them?
- I can see the accept and reject notification appear on my screen however, I cannot hear or answer the incoming calls.
- Agents going into After Call Work instead of Available