Application Problems – Knowledge Base

Application Problems
Follow New articles New articles and comments

Guidance documentation to help troubleshoot and fix some known issues you may experience while using Talkdesk

Available Articles

Duplicated Roles and Auto-Install

Cannot 'Accept Call' or buttons not responding

Voicemail duration does not match with the recording URL duration

Why does the greeting I upload to one number play on my other number?

Can customers hear other computer sounds playing while I'm on the phone with them?

I can see the accept and reject notification appear on my screen however, I cannot hear or answer the incoming calls. (Legacy)

Agents going into After Call Work instead of Available