Application Problems – Knowledge Base

Application Problems
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Guidance documentation to help troubleshoot and fix some known issues you may experience while using Talkdesk

Available Articles

Troubleshooting Callbar Chrome App issues

Clearing Application Data on Callbar

Cannot 'Accept Call' or buttons not responding

Voicemail duration does not match with the recording URL duration

Why does the call disposition box appear even if I have not been making or receiving any calls?

Desktop notifications not displaying

Why does the greeting I upload to one number play on my other number?

Can customers hear other computer sounds playing while I'm on the phone with them?

I can see the accept and reject notification appear on my screen however, I cannot hear or answer the incoming calls.

Agents going into After Call Work instead of Available