Customers typically do not hear audio from other applications during an active call. However, certain hardware configurations or software settings can cause audio bleed.
Managing Audio Interference
To ensure a professional experience, agents should minimize background sounds from their computers. Disabling application alerts prevents unexpected noises from disrupting the conversation.
Reducing Background Noise
To prevent audio interference, follow these recommendations:
- Notifications: Disable sounds for messaging platforms, email clients, and browser alerts.
- Volume Mixer: Lower the volume for non-essential applications within the operating system settings.
- Audio Bleed: Check headset settings to ensure the microphone does not capture output from the speakers.
Configuring Operating System Settings
Agents can manage how the operating system handles background sounds to improve call quality. Most systems include features to automatically dampen other audio during communication.
- Open the Audio settings on the computer.
- Locate the "Communications" or "Volume Mixer" section.
- Reduce the volume of other sounds by 80% or 100%.
- Apply the changes to ensure the settings remain active during calls.