Call Issues – Knowledge Base

Call Issues
Follow New articles New articles and comments

Learn how to troubleshoot and fix call issues in Talkdesk

Available Articles

Last Updated

Agents cannot hear caller

Last Updated: October 06, 2022 16:00

October 06, 2022 16:00

Agents cannot receive calls

Last Updated: December 06, 2022 15:18

December 06, 2022 15:18

Alternatives to WiFi when Working From Home

Last Updated: November 17, 2022 17:24

November 17, 2022 17:24

Audio quality issues: delays, pops, clicks?

Last Updated: November 11, 2022 14:37

November 11, 2022 14:37

Call volume decreases automatically (Windows only)

Last Updated: December 07, 2022 17:20

December 07, 2022 17:20

Caller cannot hear the Agent

Last Updated: December 06, 2022 16:00

December 06, 2022 16:00

Calls are not being forwarded to an external phone number

Last Updated: November 29, 2022 15:40

November 29, 2022 15:40

Clicking "Accept" or "Call" does not connect the call

Last Updated: December 06, 2022 16:13

December 06, 2022 16:13

Dropped Calls

Last Updated: December 06, 2022 13:19

December 06, 2022 13:19

Experiencing delays during calls

Last Updated: December 06, 2022 15:36

December 06, 2022 15:36

Experiencing echo during the call

Last Updated: December 06, 2022 15:44

December 06, 2022 15:44

How can I test the quality of my network connection?

Last Updated: October 06, 2022 16:00

October 06, 2022 16:00

How to set Mac Firewall to work with Talkdesk

Last Updated: December 12, 2022 13:14

December 12, 2022 13:14

Implementing QoS on Cisco Meraki

Last Updated: December 12, 2022 13:19

December 12, 2022 13:19

Interpreting Network Quality Test Results

Last Updated: November 17, 2022 11:41

November 17, 2022 11:41

My customers are reporting background noise

Last Updated: November 24, 2022 13:39

November 24, 2022 13:39

Problems making and receiving calls (Google Chrome update)

Last Updated: December 06, 2022 13:08

December 06, 2022 13:08

When I call my Talkdesk number it goes straight to voicemail.

Last Updated: December 07, 2022 17:47

December 07, 2022 17:47

When I receive a call, my Talkdesk number is displayed as the caller ID. How do I change this?

Last Updated: December 07, 2022 17:52

December 07, 2022 17:52

Why am I receiving calls from strange numbers?

Last Updated: December 12, 2022 13:06

December 12, 2022 13:06

Why do I receive strange or garbled voicemails?

Last Updated: December 05, 2022 16:27

December 05, 2022 16:27

Why is there a delay before Talkdesk connects the caller to the greeting message?

Last Updated: November 24, 2022 15:37

November 24, 2022 15:37

Why, in some calls, the selected Outbound Caller ID is not displayed to the callee?

Last Updated: January 27, 2023 11:30

January 27, 2023 11:30

How can we help?

Call Issues
Follow New articles New articles and comments

Available Articles

Last Updated

Related Release Notes & Announcements

Call Issues Follow New articles New articles and comments

Available Articles

Last Updated

Related Release Notes & Announcements

Call Issues
Follow New articles New articles and comments