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  1. Talkdesk Support
  2. Troubleshooting
  3. Call Issues

Call Issues
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Learn how to troubleshoot and fix call issues in Talkdesk

Available Articles

  • How can I test the quality of my network connection?
  • Audio quality issues: delays, pops, clicks?
  • Agents cannot hear caller
  • Interpreting network quality test results
  • Alternatives to WiFi when Working From Home
  • Customers are complaining about background noise
  • Why is there a delay before Talkdesk connects the caller to the greeting message?
  • Calls are not being forwarded to an external phone number
  • Talkdesk Widget / Callbar Backup Mode
  • Why do I receive strange garbled Voicemails (with fax/modem/machine sounds or tone)?
  • Problems making and receiving calls (Google Chrome update)
  • Dropped Calls
  • Agents cannot receive calls
  • Experiencing delays during calls
  • Experiencing echo during the call
  • Caller cannot hear the Agent
  • Clicking "Accept" or "Call" does not connect the call
  • Call volume decreases automatically (Windows only)
  • When I call my Talkdesk number it goes straight to voicemail.
  • When I receive a call, my Talkdesk number is displayed as the caller ID. How do I change this?
  • Why am I receiving calls from strange numbers?
  • How to set Mojave Firewall to work with Talkdesk
  • Implementing QoS on Cisco Meraki
  • Browser Communications Backup Plan
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