Call Issues – Knowledge Base

Call Issues
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Learn how to troubleshoot and fix call issues in Talkdesk

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Agents cannot hear caller

Agents cannot receive calls

Audio quality issues: delays, pops, clicks?

Call volume decreases automatically (Windows only)

Caller cannot hear the Agent

Calls are not being forwarded to an external phone number (Legacy)

Clicking "Accept" or "Call" does not connect the call

Enable Voice Trace

Experiencing delays during calls

Experiencing echo during the call

My customers are reporting background noise

Problems making and receiving calls (Google Chrome update)

When I call my Talkdesk number it goes straight to voicemail

When I receive a call, my Talkdesk number is displayed as the caller ID. How do I change this?

Why am I receiving calls from strange numbers?

Why do I receive strange or garbled voicemails?

Why is there a delay before Talkdesk connects the caller to the greeting message?

Why, in some calls, the selected Outbound Caller ID is not displayed to the callee?