How do I create my own Autopilot?
Can I connect to a Natural Language Understanding (NLU) provider?
How do I record Autopilot’s calls?
How do I set up a testing environment for my Autopilot?
How do I create my own Autopilot?
Please follow the steps in the Creating an Autopilot in Launchpad article.
Can I connect to a Natural Language Understanding (NLU) provider?
Yes. When setting up virtual agents in AI Launchpad, you can connect to Talkdesk or a supported external AI provider.
How do I record Autopilot’s calls?
To record a Autopilot’s voice call, you can add the “Record” component in Talkdesk Studio™ to start the recording (the image below shows an example). If this component is placed before the Connect to Autopilot Studio component, then you will include this audio in the interaction recording. Then, you can listen to the recording in the “Activities” app.
How do I set up a testing environment for my Autopilot?
To set up a testing environment, go to “Admin” > “Channels” > “Chat” and click on “Create touchpoint”. Then, insert your domain and a name for the chat, and add the widget code to your page; the Autopilot will be ready to use for testing.
Tip: you can use the platform codesandbox.io to create mock pages to insert the widget code.