How do I create my own Autopilot?
Can I connect to a Natural Language Understanding (NLU) provider?
How do I record Autopilot’s calls?
How do I set up a testing environment for my Digital Autopilot?
How can the Autopilot say numbers as digits instead of complete numbers?
Why does Autopilot not recognize what I’m saying?
Why does the Simulator/Session monitor show an Empty message warning?
Should I use Knowledge Management tool panel or Search Knowledge component?
Why does my Autopilot not produce audio but works on Simulator?
How do I create my own Autopilot?
Please follow the steps in the Creating an Autopilot in Launchpad article.
Can I connect to a Natural Language Understanding (NLU) provider?
Yes. When setting up virtual agents in AI Launchpad, you can connect to Talkdesk or a supported external AI provider.
How do I record Autopilot’s calls?
To record a Autopilot’s voice call, you can add the “Record” component in Talkdesk Studio™ to start the recording (the image below shows an example). If this component is placed before the Connect to Autopilot Studio component, then you will include this audio in the interaction recording. Then, you can listen to the recording in the “Activities” app.
How do I set up a testing environment for my Digital Autopilot?
To set up a testing environment, go to “Admin” > “Channels” > “Chat” and click on “Create touchpoint”. Then, insert your domain and a name for the chat, and add the widget code to your page; the Autopilot will be ready to use for testing.
Tip: you can use the platform codesandbox.io to create mock pages to insert the widget code.
How can Autopilot say numbers as digits instead of complete numbers?
By default, the Speech-to-text from the Autopilot will present a number as a spoken number instead of the digits that constitute the number. This behavior can be changed by introducing spaces between the digits (done with a function component) or by using SSML in the message.
Why does Autopilot not recognize what I’m saying?
For Autopilot to start understanding what the user is requesting, training phrases must be associated with it. If the Autopilot is responding with the Default fallback then it means that it is not understanding the utterance and that sentence should be added to the training phrases. This can be done by using AI Trainer.
Why does the Simulator/Session monitor show an Empty message warning?
An empty response from the Autopilot will not produce audio, it will only show the user utterance in the Simulator/Session monitor.
This issue is usually caused by having an empty state in the conversation. The possible empty states are:
- The session reached the error exit of an execute action when the Execute action component does not have the error exit defined.
- The session reached the error exit of a function when the Function component does not have the error exit defined.
- The session reached the default exit of a split flow when the Split flow component does not have the default exit defined.
Should I use Knowledge Management tool panel or Search Knowledge component?
In Autopilot it is possible to connect your Knowledge Management using the Knowledge Management tool panel global setting or the Search Knowledge component.
- Knowledge Management tool panel: Using the global setting, you grant Autopilot the ability to query Knowledge management (KM) before proving the conversation miss (i.e., when the Autopilot cannot handle the contact's query).
- Search Knowledge component: Using the search component, you can query KM at a specific moment in the conversation for better control and custom search settings (eg. you want to fetch a KM card for a particular troubleshooting step).
Why does my Autopilot not produce audio but works on Simulator?
This typically occurs when a selected language does not have support for Voice. You should consult the AI Supported Languages table to check if the language selected has support for Voice on Autopilot.