Talkdesk CX Cloud
Todos los usuarios, aprendan a utilizar y configurar nuestras aplicaciones CX de nivel empresarial.
Talkdesk Admin
Talkdesk Agent Assist
Talkdesk Agent Workspace
- Actualización a Talkdesk Workspace: Preguntas frecuentes
- ¿Qué es Talkdesk Agent Workspace?
- Upgrade para Talkdesk Agent Workspace
- Conversations (Voice Channel): Visión general
- Conversations (Voice Channel): Guía de Funciones
- Conversations (Voice Channel): Resolución de Problemas
AI Launchpad de Talkdesk
Talkdesk AI Trainer
Talkdesk Builder
Talkdesk Conversations Mobile App
Talkdesk Conversation Orchestrator
Talkdesk CX Sensors
Talkdesk Dialer
- ★ Instalación de Talkdesk Dialer
- Acceso a los Informes del Talkdesk Dialer
- Añadir un registo al DNCL en Conversations
- Añadir un Registro a una DNCL de Callbar
- Campaign Dialing Order: Visión general
- Configuración de CSV en Excel
Talkdesk Digital Engagement
- ★ Talkdesk Digital Engagement: Visión general
- Talkdesk Digital Engagement: Funciones Cross-Channel para Administradores
- Talkdesk Digital Engagement: Funciones Cross-Channel para Agentes
- Talkdesk Digital Engagement: Configuración de Studio
- Talkdesk Digital Engagement: Default Reports
- Talkdesk Digital Engagement: Default Dashboards
Talkdesk Feedback
- ★ Talkdesk Feedback: Visión general
- Talkdesk Feedback: Configuración de un IVR Survey
- Talkdesk Feedback: Script del IVR Template
- Talkdesk Feedback: Flow Builder
- Talkdesk Feedback: Live Feedback Stream
- Talkdesk Feedback: Transición de Sentiment SMS CSAT Surveys a Feedback SMS CSAT Surveys
Talkdesk Guardian
- ★ Talkdesk Guardian: Visión general
- Guardian - Preguntas frecuentes
- Uso de Talkdesk Guardian
- Uso de Talkdesk Guardian Users
- Uso de Talkdesk Guardian Logs
- Uso de Talkdesk Guardian Cases
Talkdesk Identity
- ★ Talkdesk Identity: Visión general
- Identity: Preguntas frecuentes
- Uso de Identity para la Monitorización y la Elaboración de Informes
- Active y Passive Voice Authentication: Visión general
- Phone Validation: Visión general
- Spoofing Detection Basada en el Protocolo SHAKEN/STIR: Visión general
Talkdesk Interaction Analytics
Talkdesk Knowledge Management
- ★ Talkdesk Knowledge Management: Visión general
- Agent Assist: Knowledge Search
- Knowledge Management Cards: Preguntas frecuentes
- Knowledge Management: Conectando a una External Knowledge Source
- Knowledge Management: Configuración de Remote File
- Knowledge Management: Configuración de Salesforce
Talkdesk Office
Talkdesk Phone
- ★ Talkdesk Phone: Visión general y Habilitación
- Talkdesk Phone: Guía de Configuración de Dispositivos SIP
- Talkdesk Phone Home
- Configuración de Talkdesk Phone
- Usuarios de Talkdesk Phone
- Dispositivos de Talkdesk Phone
Talkdesk Phone Mobile App
Talkdesk Studio
Talkdesk Virtual Agent
- ★ Talkdesk Virtual Agent: Visión general
- ★ Virtual Agent Automation Designer - Conversational Automations: Visión general
- ★ Virtual Agent Automation Designer - Conversational Automations: Componente Ask
- ★ Virtual Agent Automation Designer - Conversational Automations: Componente Execute Action
- ★ Virtual Agent Automation Designer - Conversational Automations: Componente Escalation
- ★ Virtual Agent Automation Designer - Conversational Automations: Componente Flow Trigger
Talkdesk Workspace Designer
Talkdesk Workforce Management
- ★ Workforce Management: Visión general
- Break Rules
- Configurar Workforce Management
- Empezar con Workforce Management
- Glosario de Workforce Management
- Informes de WFM: Guía