Configuring Talkdesk
Tutorials, tips and answers to frequently asked questions to help administrators make the most of Talkdesk
Getting Started
Making and Receiving Calls
- Talkdesk Callbar
- Routing Settings
- Enabling Desktop Notifications
- Automatic vs Customized Outbound Caller ID
- Configuring an Outbound Caller ID
- Setting a Specific Outbound Caller ID per Agent
Agents and Teams
- Setting up Teams: Ring Groups
- Managing agents using search, filters and bulk actions
- Team Roles
- Enabling Specific Device Settings per Agent
- After Call Work & Call Dispositions
- Call Disposition Codes
Phone Numbers
- Talkdesk phone number availability
- Numbers Custom Settings
- Enabling Extensions on Agents and Phone Numbers
- Dedicated Phone Numbers
- Assigning a Talkdesk Number to be a VIP Phone Number
- Compiling a Blacklist of Phone Numbers
Callbar
- ★ Installing Callbar App on Windows
- Callbar FAQ
- Installing Callbar App on Mac
- Installing Callbar App on Debian Linux (Beta)
- Installing Callbar App on Linux Cent OS 7-1708 (Beta)
- Click to Call extension with Callbar App
Callbar Chrome App
Customizing your Call Center
- Preferences overview
- Device Settings
- Call Quality Feedback
- Configuring custom Business Hours
- Greetings and Messages
- Public Recordings
Queue Management and Features
- Customizing the Welcome Greeting
- Maximum Queue Size
- Forced Queueing
- Customizing the Available Agents Greeting
- Intelligent Reconnect
- Customizing the Intelligent Reconnect Prompt Message
Waiting Queue
- Waiting Time Limit
- Customizing the Waiting Message
- Activating the Queue to Voicemail
- Customizing the Full Waiting Queue Message
- Customizing the Delay Announcement Message
- Redirecting Calls to Voicemail rather than the Waiting Queue
Voicemail
- Voicemail Settings
- Configuring the Limit for Voicemail Length
- Voicemail Transcriptions
- Email notifications for voicemails
- Customizing the Voicemail / Not Answered Message
- Disabling Voicemail
IVR
Login Settings
- Talkdesk Single Sign-on
- SSO with Salesforce Credentials
- Okta SSO Activation
- OneLogin SSO Activation
- SSO with Google credentials
- SSO with Microsoft
Phone Numbers - Porting
- Porting International Numbers to Talkdesk
- In what countries do we offer Porting?
- Porting US/Canadian Numbers to Talkdesk
- How long does it take to port my existing phone numbers?
- How much does it cost to port my existing numbers to Talkdesk?
- Transferring Zendesk Voice/RingDNA/Bettervoice/Freshdesk/NewVoiceMedia numbers to Talkdesk
SIP - All you need to know
Contacts
Sentiment (Open Beta)
System and Network Best Practices
- Setting up System Requirements and Network Settings
- Quality of Service (QoS): Media IP ranges for traffic shaping at your firewall
- Implementing QoS on Windows Environments
- Windows configuration for Callbar
- Internet Connection
- Why we Recommend Ethernet instead of Wi-Fi
FAQ - Configuring Talkdesk
- Is it possible to change the amount of time the call rings each agent?
- Can I add a form on my website or app so my customers can request an agent to call them?
- How many agents should be rung at a time?
- How are calls routed?
- Is it possible to add our German and Norwegian customer service phone numbers to our Talkdesk account ?
- How do I set up SIP Forwarding / Bring Your Own Carrier (BYOC) with Talkdesk?
Talkdesk Studio (Beta)
- Talkdesk Studio: Intro (Closed Beta)
- Talkdesk Studio: Getting Started (Closed Beta)
- 1. Creating IVR greetings with Talkdesk Studio (Closed Beta)
- 2. Setting up new IVR menu options with Talkdesk Studio (Closed Beta)
- 3. Configuring routing settings with Talkdesk Studio (Closed Beta)
- 4. Using data dips with Talkdesk Studio (Closed Beta)