Security Assertion Markup Language (SAML) is a standard for exchanging authentication and authorization data between security domains. 

This  XML-based protocol uses security tokens to pass end-user information between an Identity Provider (your company’s SAML Single-Sign-On solution of choice, such as Active Directory, Microsoft Azure, Google Cloud Identity, etc.) and Talkdesk (the Service Provider).

Admins can enable SAML SSO  by selecting Admin > Preferences tab, and SAML as the account’s default Single Sign-on provider.


Configuring SAML SSO requires some technical know-how, so we suggest consulting your IT department to help with the setup.

First, you’ll need to acquire a key from your SAML provider. Then,  paste it in the “Enter your SSO Metadata URL” field.

Select  the links below to learn about our currently supported SAML Providers and their specific configuration needs:

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