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Security Assertion Markup Language (SAML) is a standard for exchanging authentication and authorization data between security domains. It’s an XML-based protocol that uses security tokens to pass information about an end user between an Identity Provider (your company’s SAML Single-Sign-On solution of choice eg. Active Directory, Microsoft Azure, Google Cloud Identity, etc.) and us, Talkdesk, the Service Provider.

SAML SSO can be enabled by Admins by selecting the default Single Sign-on provider for their account as 'SAML':



Configuring SAML SSO requires some technical know-how, so we suggest consulting with your IT department for help with the setup.

First, you’ll need to acquire some keys from your SAML provider. Next, you’ll need to paste the keys in ‘Enter your SSO Metadata URL’.

Follow the links below to learn about our currently supported SAML Providers and their specific configuration needs:


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