Toll-free numbers can be used to help your customers contact your business, without paying for using the number. Toll-free numbers operate differently depending on the carrier and the country, as well as the type of toll-free number used.
Inbound calling:
- Toll-free numbers are free to call from the country of origin. For example, a US toll-free number is free to call if the caller is also in the US using a US phone plan.
- Toll-free numbers may not be callable outside of their country of origin. This can vary depending on the toll-free provider, the country where the number originated, and the location of the caller.
- Where toll-free numbers are callable outside their country of origin, additional charges may apply to the caller.
- International toll-free numbers are specifically designed to be callable from multiple countries, at no cost to the caller.
Outbound calling from toll-free numbers:
- In North America, outbound calling from toll-free numbers is supported.
- Outside of North America, toll-free numbers are generally considered an inbound-only service from a regulatory perspective.
- Although it may be possible to call outbound from a toll-free number outside of North America, Talkdesk is unable to offer guarantees that these numbers can be used for outbound calling, and this capability could be impacted at any time by regulatory changes or restrictions.
- Talkdesk always recommends a non-toll-free number be used for outbound dialing, to ensure there are no issues with outbound calls and no sudden changes in outbound calling behavior.