Originally Published: September 22, 2023
Note:
- Updated Upgrade Schedule: On January 23, 2024 Talkdesk will be migrating 100% of voice traffic using new media IPs and port ranges for all calls in all regions to 168.86.128.0/18 and expanding the UDP port range to 10000-60000. Old IP and port ranges will no longer accept or send voice traffic after this date. Before this migration date, we will perform two days of testing with limited traffic. For additional information, please refer to the FAQ.
This article outlines the different types of user connections that may exist in a given network. As we approach the critical date of December 5, 2023, please refer to this list to confirm your type of connection and determine whether any action is necessary before this date.
Action Required by December 5, 2023:
- Office User with a Network Security Device
- Office User with VPN
- Home User with VPN
- Home User with Laptop Security
- VDI User with a Hosted Talkdesk Application
- VDI User with a Locally Accessed Talkdesk Application
No Action Required:
Office User with a Network Security Device
Users who work in a company or managed/service office with a network security device, such as a firewall, and an IT department or manager.
Note: If this is your current Network setting, please see action required by December 5, 2023.
Office User with VPN
Users who connect to a company VPN (Virtual Private Network) before accessing their applications.
Note: If this is your current Network setting, please see action required by December 5, 2023.
Home User with VPN
Users that work from home and connect to a company VPN before accessing their applications.
Note: If this is your current Network setting, please see action required by December 5, 2023.
Home User with Laptop Security
Users that work from home and have a business laptop with network security configured.
Note: If this is your current Network setting, please see action required by December 5, 2023.
VDI User with a Hosted Talkdesk Application
Users who run Talkdesk applications from a VDI (Virtual Desktop Infrastructure), such as Citrix, VMWare, Amazon, Azure, and Google. VDIs will always include network security controls.
Note: If this is your current Network setting, please see action required by December 5, 2023.
VDI User with a Locally Accessed Talkdesk Application
Users who run Talkdesk applications from their desktop, whilst running other applications via a Virtual Desktop Infrastructure (VDI), such as Citrix, VMWare, Amazon, Azure, and Google. These environments will generally always include network security controls.
Note: If this is your current Network setting, please see action required by December 5, 2023.
Office User without a Network Security Device
Users who work in a company or managed office with no network security device.
Home User without a Network Security Device
Users that work from home using their home internet with no corporate VPN (Virtual Private Network) or firewall.
