Security & Compliance – Knowledge Base

Security & Compliance
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Guidance documentation on topics related to your account’s security and compliance.

Available Articles

E911: Overview and Enablement

E911: Setting up Emergency Information

Emergency Calling Services: Terms and Conditions

Forbidden Message Categories (US and Canada)

How to Reduce the Likelihood of Outbound Calls Being Flagged as SPAM

SHAKEN/STIR (US)

SMS Legal Best Practices

Talkdesk and GDPR

Talkdesk Secure Payments

UK OFCOM Best Practices

Understanding Toll Fraud and How to Protect Your Talkdesk Account