Security & Compliance – Knowledge Base

Security & Compliance
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Guidance documentation on topics related to your account’s security and compliance.

Available Articles

Deletion and Export Procedures

E911: Overview and Enablement

Emergency Call Reporting

Emergency Calling Services: Terms and Conditions

Emergency Settings

Emergency Settings Compliance Report

Forbidden Message Categories (US and Canada)

How to Reduce the Likelihood of Outbound Calls Being Flagged as SPAM

Managing Subprocessors at Talkdesk: Legal and Practical Considerations

SHAKEN/STIR (US)

SMS Legal Best Practices

Talkdesk and GDPR

Talkdesk Secure Payments

UK OFCOM Best Practices

Understanding Toll Fraud and How to Protect Your Talkdesk Account