Customers deploying Talkdesk Artificial Intelligence (AI) - enabled features are responsible for implementing clear transparency disclosures in their user interfaces, communications, or workflows, in accordance with applicable laws and regulations, including informing individuals when they are interacting with an Artificial Intelligence system and/or when content has been generated or assisted by AI.
The sections below provide recommended disclosure language associated with the specific Talkdesk AI functionalities. It is for informational purposes only and is not to be treated as legal or professional advice. Talkdesk makes no warranties, express or implied, regarding the Table’s accuracy or completeness and disclaims all liability for any damages arising from the reliance on its contents.
- AI - Enabled Features Available to Customers and/or End-Users
- AI - Enabled Features Available to End-Users
- AI - Enabled Features Available to Customers
AI - Enabled Features available to Customers and/or End-UsersCustomers are recommended to use this, or a similar disclosure, before the interaction starts and to repeat it if the interaction continues for an extended period or if the user asks whether the agent is a human. | |
| Talkdesk AI Product | Recommended Customer Disclosure |
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AI Rewriter
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This text was generated with the assistance of an Artificial Intelligence (AI) system. AI-generated content may sometimes be incomplete or contain errors. |
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Agent ReWrite Assistance for Digital
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This text was generated with the assistance of an Artificial Intelligence (AI) system. AI-generated content may sometimes be incomplete or contain errors. |
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Talkdesk Copilot for Admin
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This feature uses an Artificial Intelligence (AI) system to generate recommendations and assist with configuration. AI-generated content may sometimes be incomplete or contain errors. |
| Summarization and Automatic Disposition | This summary and/or suggested disposition were generated by an Artificial Intelligence (AI) system. AI-generated content may sometimes be incomplete or contain errors. |
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Data Augmentation on CXA Operations Center
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These data and/or content were generated by an Artificial Intelligence (AI) system. AI-generated content may sometimes be incomplete or contain errors. |
AI - Enabled Features available to End-UsersCustomers are recommended to use this, or a similar disclosure, before the interaction starts and to repeat it if the interaction continues for an extended period or if the user asks whether the agent is a human. | |
| Talkdesk AI Product | Recommended Customer Disclosure |
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Talkdesk Navigator
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You are interacting with an Artificial Intelligence (AI) system that generates automated responses. You may request to speak with a live agent at any time. AI-generated content may sometimes be incomplete or contain errors. |
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Talkdesk Knowledge Management - Knowledge Retrieval
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You are interacting with an Artificial Intelligence (AI) system that generates automated responses. You may request to speak with a live agent at any time. AI-generated content may sometimes be incomplete or contain errors. |
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Conversational Scripted Autopilot
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You are interacting with an Artificial Intelligence (AI) system that generates automated responses. AI-generated content may sometimes be incomplete or contain errors. |
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AI Agents for Self-service
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You are interacting with an Artificial Intelligence (AI) system that generates automated responses. You may request to speak with a live agent at any time. AI-generated content may sometimes be incomplete or contain errors. |
AI - Enabled Features available to CustomersThese are not available to end customers; only to Agents, who will be able to identify them as AI-based tools via an icon. | |
| Talkdesk AI Product | Recommended Customer Disclosure |
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Activity Summary (agent only)
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This summary was generated by an Artificial Intelligence (AI) system. AI-generated content may sometimes be incomplete or contain errors. |
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LLM Prompt Tuning (agent only)
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This feature uses an Artificial Intelligence (AI) system that may generate or modify content based on configured instructions. AI-generated content may sometimes be incomplete or contain errors. |
| Talkdesk Interactions and Quality Analytics (agent only) | These data and/or content were generated by an Artificial Intelligence (AI) system. AI-generated content may sometimes be incomplete or contain errors. |