Enabling Specific Device Settings per Agent (Legacy)

Note: We are launching a new Users tab within the Admin app in Talkdesk Workspace for an improved user provisioning and management experience. The rollout of this tab will be completed for all customers on January 5, 2024. The Agents tab will remain accessible within Talkdesk Workspace and Talkdesk Classic until March 14, 2024, after which it will be deprecated. Learn more about this update here.

Besides being able to specify how and when your agents should be receiving calls on the account level, as an admin you can also enable and define different device settings per agent.

To enable different device settings for an agent, follow these instructions:

admin_agents_6.png

  • Log into your Talkdesk account as an Administrator.
  • Click the Admin section [1] at the top of the page.
  • Select the Agents tab [2].
  • Click on the agent name for whom you would like to configure different "Device Settings" [3].

enabling__1_.png

  • Scroll down to "Device Settings" [4].
  • Next to “Override Account Settings” select “Yes” [5].
  • Select the appropriate device connection for that agent [6].
  • Save your selection at the bottom of the page.

Note: Selecting ‘yes’ to override the account settings will allow you to define and save specific settings for this agent; however, it will also grant the agent permissions to override and edit personal settings.

All Articles ""
Please sign in to submit a request.