Talkdesk Live – Knowledge Base

Talkdesk Live
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Documentation on the new version of Live.

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★ Talkdesk Live Overview

Last Updated: November 08, 2022 11:57

November 08, 2022 11:57

Unassigned Contacts List

Last Updated: September 27, 2022 13:31

September 27, 2022 13:31

Live Monitoring: Overview

Last Updated: October 03, 2022 12:22

October 03, 2022 12:22

Talkdesk Live - FAQ

Last Updated: January 23, 2023 13:09

January 23, 2023 13:09

Q&A from Community Webinar

Last Updated: November 14, 2022 14:42

November 14, 2022 14:42

Creating Live Dashboards

Last Updated: November 17, 2022 11:24

November 17, 2022 11:24

Configuring Talkdesk Live Widgets: Overview

Last Updated: November 17, 2022 17:13

November 17, 2022 17:13

Managing Live Agents and Live Contacts Widgets

Last Updated: November 24, 2022 13:18

November 24, 2022 13:18

Share Live Dashboards

Last Updated: November 29, 2022 15:12

November 29, 2022 15:12

Last Updated: December 01, 2022 13:55

December 01, 2022 13:55

Abandoned Contacts

Last Updated: December 05, 2022 16:38

December 05, 2022 16:38

Answered Contacts

Last Updated: December 05, 2022 17:12

December 05, 2022 17:12

Arrived Contacts

Last Updated: January 04, 2023 16:18

January 04, 2023 16:18

Editing Live Dashboards

Last Updated: December 06, 2022 13:15

December 06, 2022 13:15

Last Updated: December 06, 2022 13:22

December 06, 2022 13:22

Outbound Contacts

Last Updated: December 12, 2022 13:29

December 12, 2022 13:29

Not Connected Contacts (Outbound)

Last Updated: December 06, 2022 15:38

December 06, 2022 15:38

Missed Contacts

Last Updated: January 17, 2023 15:21

January 17, 2023 15:21

Longest Wait Time

Last Updated: December 06, 2022 16:01

December 06, 2022 16:01

Live Agents List

Last Updated: December 07, 2022 17:03

December 07, 2022 17:03

Live Contacts (Inbound)

Last Updated: December 07, 2022 17:11

December 07, 2022 17:11

Live Contacts (Outbound)

Last Updated: December 07, 2022 17:23

December 07, 2022 17:23

Live Contacts List

Last Updated: December 07, 2022 17:48

December 07, 2022 17:48

Live Contacts in Progress (Outbound)

Last Updated: December 12, 2022 13:07

December 12, 2022 13:07

Live Contacts in Progress (Inbound)

Last Updated: October 03, 2022 12:22

October 03, 2022 12:22

Live Contacts in Queue

Last Updated: December 12, 2022 13:16

December 12, 2022 13:16

Inbound Contacts

Last Updated: December 12, 2022 13:23

December 12, 2022 13:23

Count of Agents Logged In

Last Updated: December 12, 2022 13:28

December 12, 2022 13:28

Connected Contacts (Outbound)

Last Updated: December 12, 2022 13:31

December 12, 2022 13:31

Last Updated: December 12, 2022 13:35

December 12, 2022 13:35