Talkdesk Live – Knowledge Base

Talkdesk Live
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Documentation on the new version of Live.

Available Articles

★ Talkdesk Live Overview

★ Talkdesk Live: FAQ

Outbound Live Agents per Campaign

Longest Hold Time

Unassigned Contacts List

Live Monitoring: Overview

Q&A from Community Webinar

Creating Live Dashboards

Configuring Talkdesk Live Widgets: Overview

Managing Live Agents and Live Contacts Widgets

Share Live Dashboards

Abandoned Contacts

Answered Contacts

Arrived Contacts

Editing Live Dashboards

Outbound Contacts

Not Connected Contacts (Outbound)

Missed Contacts

Longest Wait Time

Live Agents List

Live Contacts (Inbound)

Live Contacts (Outbound)

Live Contacts List

Live Contacts in Progress (Outbound)

Live Contacts in Progress (Inbound)

Live Contacts in Queue

Inbound Contacts

Count of Agents Logged In