Talkdesk Live
Documentation on the new version of Live.
Available Articles
- ★ Talkdesk Live Overview
- Unassigned Contacts List
- Live Monitoring: Overview
- Talkdesk Live - FAQ
- Q&A from Community Webinar
- Creating Live Dashboards
- Configuring Talkdesk Live Widgets: Overview
- Managing Live Agents and Live Contacts Widgets
- Share Live Dashboards
- Share Live Dashboards - FAQ
- Abandon Rate
- Abandoned Contacts
- Answered Contacts
- Arrived Contacts
- Editing Live Dashboards
- Service Level
- Outbound Contacts
- Not Connected Contacts (Outbound)
- Missed Contacts
- Longest Wait Time
- Live Agents List
- Live Contacts (Inbound)
- Live Contacts (Outbound)
- Live Contacts List
- Live Contacts in Progress (Outbound)
- Live Contacts in Progress (Inbound)
- Live Contacts in Queue
- Inbound Contacts
- Count of Agents Logged In
- Connected Contacts (Outbound)