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Knowledge Base
Monitoring & Reporting
Talkdesk Live
Talkdesk Live
Follow
New articles
New articles and comments
Documentation on the new version of Live.
Available Articles
Live Contacts List
Live Contacts in Progress (Outbound)
Live Contacts in Progress (Inbound)
Live Contacts in Queue
Inbound Contacts
Count of Agents Logged In
Connected Contacts (Outbound)
Avg. Wait Time
Avg. Handle Time (AHT)
Avg. Abandon Time
Contacts, the Contacts Data Model: What changed?
New Contacts Data Model - New and Updated Metrics
Contacts Data Model Metrics Examples
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Related Release Notes & Product Notices
