Talkdesk Live – Knowledge Base

Talkdesk Live
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Documentation on the new version of Live.

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Last Updated

★ Talkdesk Live Overview

Last Updated: November 08, 2022 11:57

November 08, 2022 11:57

★ Talkdesk Live - FAQ

Last Updated: February 17, 2023 14:38

February 17, 2023 14:38

Outbound Live Agents per Campaign

Last Updated: March 30, 2023 16:13

March 30, 2023 16:13

Longest Hold Time

Last Updated: March 29, 2023 15:42

March 29, 2023 15:42

Unassigned Contacts List

Last Updated: February 15, 2023 09:55

February 15, 2023 09:55

Live Monitoring: Overview

Last Updated: October 03, 2022 12:22

October 03, 2022 12:22

Q&A from Community Webinar

Last Updated: November 14, 2022 14:42

November 14, 2022 14:42

Creating Live Dashboards

Last Updated: November 17, 2022 11:24

November 17, 2022 11:24

Configuring Talkdesk Live Widgets: Overview

Last Updated: November 17, 2022 17:13

November 17, 2022 17:13

Managing Live Agents and Live Contacts Widgets

Last Updated: March 16, 2023 16:41

March 16, 2023 16:41

Share Live Dashboards

Last Updated: November 29, 2022 15:12

November 29, 2022 15:12

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34

Abandoned Contacts

Last Updated: February 14, 2023 11:24

February 14, 2023 11:24

Answered Contacts

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34

Arrived Contacts

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34

Editing Live Dashboards

Last Updated: December 06, 2022 13:15

December 06, 2022 13:15

Last Updated: March 01, 2023 13:03

March 01, 2023 13:03

Outbound Contacts

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34

Not Connected Contacts (Outbound)

Last Updated: March 01, 2023 13:03

March 01, 2023 13:03

Missed Contacts

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34

Longest Wait Time

Last Updated: December 06, 2022 16:01

December 06, 2022 16:01

Live Agents List

Last Updated: March 16, 2023 16:36

March 16, 2023 16:36

Live Contacts (Inbound)

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34

Live Contacts (Outbound)

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34

Live Contacts List

Last Updated: December 07, 2022 17:48

December 07, 2022 17:48

Live Contacts in Progress (Outbound)

Last Updated: March 01, 2023 13:03

March 01, 2023 13:03

Live Contacts in Progress (Inbound)

Last Updated: March 01, 2023 13:03

March 01, 2023 13:03

Live Contacts in Queue

Last Updated: March 01, 2023 13:03

March 01, 2023 13:03

Inbound Contacts

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34

Count of Agents Logged In

Last Updated: February 23, 2023 14:34

February 23, 2023 14:34