Talkdesk Live
Documentation on the new version of Live.
Available Articles
- Share Live Dashboards
- FAQ Live Share Dashboards
- Service Level
- Outbound Contacts
- Not Connected Contacts (Outbound)
- Missed Contacts
- Longest Wait Time
- Live Contacts (Outbound)
- Live Contacts (Outbound)
- Live Contacts in Progress (Outbound)
- Live Contacts List
- Live Contacts in Progress (Outbound)
- Live Contacts in Progress (Inbound)
- Live Contacts (Inbound)
- Live Agents List
- Inbound Contacts
- Count of Agents Logged In
- Connected Contacts (Outbound)
- Avg. Wait Time
- Avg. Handle Time (AHT)
- Avg. Abandon Time
- Arrived Contacts
- Answered Contacts
- Abandon Rate
- Abandoned Contacts
- Editing Live Dashboards
- Talkdesk Live Overview
- Talkdesk Live - FAQ
- Contacts, the New Data Model: what changed?
- What are the differences between Live (legacy) and the new version of Live?