Monitoring and Reporting
Utilize our live monitoring, dashboards, and reports to create top-performing agents.
Talkdesk Explore
- Talkdesk Explore Overview
- Explore - FAQ
- Creating and Managing Pivot Tables in Microsoft Excel
- CSV Files and Regional Settings
- Creating Schedules
- Customizing Visualizations
Talkdesk Home for Supervisors
Talkdesk Live
- Talkdesk Live - FAQ
- Share Live Dashboards - FAQ
- Q&A from Community Webinar
- Talkdesk Live Overview
- Creating Live Dashboards
- Configuring Talkdesk Live Widgets: Overview
Talkdesk Performance Management
Talkdesk Quality Management
- Talkdesk Quality Management (QM) Overview
- Talkdesk QM Assist
- Talkdesk Screen Recording
- Configurations in QM and QM Assist
- Building Forms in QM
- Performing Evaluations in QM
FAQ - Monitoring and Reporting
- “Live Ring Groups” and “Handling Ring Groups”
- What is an Abandoned call?
- What is the difference between a missed call and an abandoned call?
- Call Flow
- Hangup causes
- Average Waiting Time or Average Speed of Answer (ASA)