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Talkdesk Explore

• ★ Talkdesk Explore Overview
• Explore API Calls Report: Overview
• Explore Duplicate Custom Reports
• Explore New Landing Page Overview
• Explore Layout Update
• Explore - FAQ

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Talkdesk Home

• ★ Talkdesk Home: Overview
• Using Talkdesk Home
• Talkdesk Home: Access and Permissions
• Talkdesk Home Card Catalog
• Talkdesk Home FAQ

Talkdesk Live

• ★ Talkdesk Live Overview
• ★ Talkdesk Live: FAQ
• Missed Attempts Widget
• Outbound Live Agents per Campaign
• Longest Hold Time
• Unassigned Contacts List

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Talkdesk Performance Management

• ★ Performance Management: Overview
• Installing Talkdesk Performance Management
• Performance Management Best Practices
• Performance Management FAQ
• Measure Dictionary for Performance Management
• Performance Management Reports: Guide

Talkdesk Quality Management

• ★ Talkdesk Quality Management (QM): Overview
• Adding a Form Custom Header
• Agent View in QM
• Auto-Fail Form Option in QM
• Automating Evaluation Notifications
• Branching Form Option in QM

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Talkdesk QM Assist

• ★ Talkdesk QM Assist: Overview
• Configurations in QM Assist
• Talkdesk QM Assist: Best Practices

FAQ - Monitoring & Reporting

• How can I know how a call was routed?
• “Live Ring Groups” and “Handling Ring Groups”
• What is an abandoned call?
• What is the difference between a missed call and an abandoned call?
• Call Flow
• Hangup causes

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