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Talkdesk Explore

• ★ Talkdesk Explore Overview
• ★ Talkdesk Explore: FAQ
• Custom Data Fields: Studio Use Case
• Introducing Custom Data Fields: Overview
• Connections Executions Dashboard
• Reporting Data Access and Visualization

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Talkdesk Home (Legacy)

• ★ Talkdesk Home: Overview (Legacy)
• Using Talkdesk Home (Legacy)
• Talkdesk Home: Access and Permissions (Legacy)
• Talkdesk Home FAQ (Legacy)

Talkdesk Live

• ★ Talkdesk Live Overview
• ★ Talkdesk Live: FAQ
• Outbound Live Campaigns
• Offline Agents List
• Missed Attempts Widget
• Outbound Live Agents per Campaign

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Talkdesk Performance Management

• ★ Performance Management: Overview
• Installing Talkdesk Performance Management
• Performance Management Best Practices
• Performance Management FAQ
• Measure Dictionary for Performance Management
• Performance Management Reports: Guide

Talkdesk Quality Management

• ★ Talkdesk Quality Management (QM): Overview
• Adding a Form Custom Header
• Agent View in QM
• Auto-Fail Form Option in QM
• Automating Evaluation Notifications
• Branching Form Option in QM

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Talkdesk QM Assist

• ★ Talkdesk QM Assist: Overview
• Configurations in QM Assist
• Talkdesk QM Assist: Best Practices

FAQ - Monitoring & Reporting

• “Live Ring Groups” and “Handling Ring Groups”
• What is the difference between a missed call and an abandoned call?
• Call Flow