Talkdesk Agent Workspace

Documentation on how to access and use Agent Workspace. Agent Workspace unifies all the CX applications and information agents need on a “single pane of glass”, empowering them to work more efficiently and effectively. It’s accessible from anywhere on any device, strikingly intuitive to use, and designed to deliver personalized customer experiences that build loyalty and drive revenue. Agent Workspace unifies four apps which are available for both existing and new Talkdesk customers: Conversations, Contacts, Voicemails, and Activities.

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