Receiving a Call

With Talkdesk, there are different applications at your disposal to make and receive calls. This article details those options and the features available with each when you receive a call.




Conversations is an Agent Workspace app that allows users to handle inbound and outbound, voice and digital customer conversations, from their desktop or web browser.

You can learn more about Conversations, including how to access it, here.


To accept a call in Conversations, press the Accept call button [1] at the bottom of the page.

When you receive a call, you will be able to see the ring groups associated with the caller and the number the customer is using. A “Context” card may also be visible, containing relevant customer information extracted from Studio.

Badges pertaining to Contacts plus any integration on the Contact Details card are also displayed. Clicking them will pop open the contact's profile in Contacts or the selected integration.



Talkdesk Phone™ is a cloud telephony system for the modern workforce that enables the unification of your business telephony and contact center communications in a single application designed to break down organizational silos.

When you receive a call, the following elements are displayed:


  • The call description.
  • The caller’s avatar, with either the caller’s initials if they are part of the account, or a default icon if the caller is unknown.
  • The caller’s description, including all the information available, depending on the caller: name and surname, long number, and extension.
  • The Mute button
  • The Accept and Decline buttons.



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