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Configuring Talkdesk
Agents and Teams
Agents and Teams
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New articles
New articles and comments
Managing and optimizing agents and teams in Talkdesk: guidance documentation for admins
Setting up Teams: Ring Groups
Managing agents using search, filters and bulk actions
Team Roles
Enabling Specific Device Settings per Agent
After Call Work & Call Disposition Dialog
Dispositions
Customizing the Agent Status
Setting a Default Agent Status
Agent Deactivation
Timeout Inactivity
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