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  1. Talkdesk Support
  2. Configuring Talkdesk
  3. Agents and Teams

Agents and Teams
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Managing and optimizing agents and teams in Talkdesk: guidance documentation for admins

Available Articles

  • Setting up Teams: Ring Groups
  • Managing agents using search, filters and bulk actions
  • Team Roles
  • Enabling Specific Device Settings per Agent
  • After Call Work & Call Disposition Dialog
  • Dispositions
  • Customizing the Agent Status
  • Setting a Default Agent Status
  • Agent Deactivation
  • Timeout Inactivity
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