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  1. Knowledge Base
  2. Configuring Talkdesk
  3. Agents and Teams

Agents and Teams
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Managing and optimizing agents and teams in Talkdesk: guidance documentation for admins

Available Articles

  • After Call Work & Call Disposition Dialog
  • Agent Deactivation
  • Attributes Tab
  • Customizing the Agent Status
  • Defining and Editing Permissions for Talkdesk Teams
  • Dispositions
  • Enabling Specific Device Settings per Agent
  • Managing Agents using Filters and Bulk Actions
  • Roles and Permissions
  • Setting a Default Agent Status
  • Setting up Ring Groups
  • Teams Section Overview
  • Teams Section Success and Error messages
  • Timeout Inactivity

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