Agents and Teams
Managing and optimizing agents and teams in Talkdesk: guidance documentation for admins
Available Articles
- Roles and Permissions
- Setting up Ring Groups
- Managing Agents using Filters and Bulk Actions
- Enabling Specific Device Settings per Agent
- After Call Work & Call Disposition Dialog
- Dispositions
- Customizing the Agent Status
- Setting a Default Agent Status
- Agent Deactivation
- Timeout Inactivity
- Teams Section Overview
- Defining and Editing Permissions for Talkdesk Teams
- Teams Section Success and Error messages