Agents and Teams

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Managing and optimizing agents and teams in Talkdesk: guidance documentation for admins

• Setting up Teams: Ring Groups
• Managing agents using search, filters and bulk actions
• Team Roles
• Enabling Specific Routing Settings per Agent
• After Call Work & Call Dispositions
• Call Disposition Codes
• Customizing the Agent Status
• Setting a Default Agent Status
• Agent Deactivation
• Timeout Inactivity