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SCIM User Provisioning with OneLogin

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SCIM (System for Cross-domain Identity Management) simplifies the management of your user identity information in cloud-based applications and services. Talkdesk enables automatic and simplified user provisioning through SCIM 2.0 protocol. 

Firstly, please ensure you have the required credentials for this service, including enough licenses at Talkdesk for all your agents.

Note: If some users get a “failed” status in your OneLogin console, at the end of the configuration process, licenses may be missing. In this case, please check Agents and Licenses.

In order to add and/or delete users via SCIM 2.0 with OneLogin in Talkdesk, please follow these steps: SCIM_user_1.png

1. Log in to your OneLogin account, and select Applications [1].

2. Go to the search bar [2]. Add SCIM provisioner w/SAML (SCIM v2 w/OAuth & Scope) or SCIM provisioner w/SAML (SCIM v2 w/OAuth) and hit enter.

SCIM_User_2.png

3. Add a “Display Name” [3] on the Portal section.

SCIM_User_3.png

4. Write https://api.talkdeskapp.com/scim/v2 on the “SCIM Base URL” field [4], in the “Application Details” section.

SCIM_User_4.png

5. Scroll down, and fill in the following information:

{
"schemas": [
"urn:scim:schemas:core:2.0"
],
"userName": "{$user.email}",
"name": {
"givenName": "{$user.firstname}",
"familyName": "{$user.lastname}"
}
}

 

6. Copy the “schema” above.

SCIM_user_6.png

7. Scroll down to the “API Connection” section and paste the “schema” info in “SCIM JSON Template” [10].

8. Hit Save [11].

 

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