SCIM 2.0, the System for Cross-domain Identity Management open standard, allows for user identity information management between cloud systems. Talkdesk® enables automatic and simplified user management through the SCIM 2.0 protocol.
Over the SCIM API, Talkdesk receives the user’s first name, last name and e-mail information and creates the user based on it. By default, the user status is "active", which means that the licensing is automatically consumed on provisioning.
Prior to initiating the configuration, please ensure the necessary credentials to provide the service are available (OAuth token), and that enough licenses exist at Talkdesk for all the users. If at the end of the procedure, some users are provisioned with the “Deactivated” status in your Microsoft ADFS console, it may be due to the lack of licenses for all new users. In this case, please check the complete information in Agents and Licenses.
Notes:
- For more information, see the SCIM User Management for OneLogin article.
- The SCIM API does not work for Talkdesk Phone user creation.
- The rate limit for this API is 4 requests per second, if you encounter a 429 response status code (Too many requests), please retry within the next second.