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Setting a Default Agent Status


By default, when an agent signs into Talkdesk, the status is set to “Available”. However, admins can change and select their desired default agent status.

To customize the default status when an agent signs into Talkdesk:


  • Log into your Talkdesk account as an Administrator.
  • Select the 'Admin' section [1]. 
  • Select the 'Preferences' tab [2].
  • Scroll down to the 'Agent Workflow' section [3].
  • In 'Default Agent Status' [4], select the desired status from the drop-down list.
  • Click 'Save' [5] to apply your changes.
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