By default, when an agent signs into Talkdesk, the status is set to “Available”. However, admins can change and select their desired default agent status.
To customize the default status when an agent signs into Talkdesk:
- Log into your Talkdesk account as an Administrator.
- Select the 'Admin' section at the top of the page and then the 'Preferences' tab.
- Scroll down to the 'Agent Status' section.
- Select your desired 'Default Agent Status' setting.
- Click 'Save'.