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By default, when an agent signs into Talkdesk, the status is set to “Available”. However, administrators can change and select a different default agent status to better fit their team's workflow.

The Status & Presence app centralizes these settings, providing more flexibility through Team Scoping.

To customize the default status when an agent signs into Talkdesk, follow these steps:

1. Log into your Talkdesk account as an Administrator.
2. Go to Admin [1].
3. Open Status & presence [2].
4. Navigate to the Global Settings [3] section.
5. Click on Edit [4].

6.  Select the desired status from the list and click Save [5].

Notes: 

• If a team-scoped agent is assigned a status they do not have permission to use, the system will still place them in that status to maintain backend consistency. However, the status information will be hidden from the agent’s widget.
• If you have configured Team Scoping, ensure the default status you select is available to the intended teams. Agents will only be able to see information into a default status that they have permission to use.