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Setting a Default Agent Status

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By default, when an agent signs into Talkdesk, the status is set to “Available”. However, admins can change and select their desired default agent status.

To customize the default status when an agent signs into Talkdesk:

Agent_workflow_default_status.png

1. Log into your Talkdesk account as an Administrator.

2. Select the Admin section [1]

3. Select the Preferences tab [2].

4. Scroll down to the Agent Workflow section [3].

5. In Default Agent Status [4], select the desired status from the drop-down list.

6. Click Save [5] to apply your changes.

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