Agents & Teams – Knowledge Base

Agents & Teams
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Guidance documentation for administrators on how to set up users and teams in Talkdesk.

Available Articles

After Call Work & Call Disposition Dialog

Agent Deactivation

Agents Bulk Import via CSV

Customizing the Agent Status

Defining and Editing Permissions for Talkdesk Teams

Enabling Specific Device Settings per Agent

Managing Agents using Filters and Bulk Actions

Roles and Permissions

SCIM User Management for OKTA

SCIM User Management with Microsoft AD

SCIM User Provisioning with OneLogin

Setting a Default Agent Status

Setting up Ring Groups

Teams Section Overview

Teams Section Success and Error messages