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  3. Agents & Teams

Agents & Teams
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Guidance documentation for administrators on how to set up users and teams in Talkdesk.

Available Articles

  • After Call Work & Call Disposition Dialog
  • Agent Deactivation
  • Attributes Tab
  • Customizing the Agent Status
  • Defining and Editing Permissions for Talkdesk Teams
  • Dispositions
  • Enabling Specific Device Settings per Agent
  • Managing Agents using Filters and Bulk Actions
  • Roles and Permissions
  • SCIM User Management for OKTA
  • SCIM User Management with Microsoft AD
  • SCIM User Provisioning with OneLogin
  • Setting a Default Agent Status
  • Setting up Ring Groups
  • Teams Section Overview
  • Teams Section Success and Error messages

Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or other intellectual property. For information about patents covering Talkdesk products, click here.

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