How can we help?

Agents & Teams

Follow New articles New articles and comments

Guidance documentation for administrators on how to set up users and teams in Talkdesk.

Available Articles

• After Call Work & Call Disposition Dialog
• Agent Deactivation
• Attributes Tab
• Bulk CSV File Import
• Customizing the Agent Status
• Defining and Editing Permissions for Talkdesk Teams
• Dispositions
• Enabling Specific Device Settings per Agent
• Managing Agents using Filters and Bulk Actions
• Roles and Permissions
• SCIM User Management for OKTA
• SCIM User Management with Microsoft AD
• SCIM User Provisioning with OneLogin
• Setting a Default Agent Status
• Setting up Ring Groups
• Teams Section Overview
• Teams Section Success and Error messages