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Knowledge Base
Getting Started
Agents & Teams
Agents & Teams
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Guidance documentation for administrators on how to set up users and teams in Talkdesk.
Available Articles
After Call Work & Call Disposition Dialog
Agent Deactivation
Agents Bulk Import via CSV
Attributes Tab
Customizing the Agent Status
Defining and Editing Permissions for Talkdesk Teams
Dispositions
Enabling Specific Device Settings per Agent
Managing Agents using Filters and Bulk Actions
Roles and Permissions
SCIM User Management for OKTA
SCIM User Management with Microsoft AD
SCIM User Provisioning with OneLogin
Setting a Default Agent Status
Setting up Ring Groups
Teams Section Overview
Teams Section Success and Error messages
Related Release Notes & Announcements