Agents & Teams – Knowledge Base

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Guidance documentation for administrators on how to set up users and teams in Talkdesk.

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After Call Work & Call Disposition Dialog

Last Updated: October 03, 2022 12:50

October 03, 2022 12:50

Agent Deactivation

Last Updated: January 26, 2023 21:47

January 26, 2023 21:47

Attributes Tab

Last Updated: February 14, 2023 00:18

February 14, 2023 00:18

Bulk CSV File Import

Last Updated: March 27, 2023 17:12

March 27, 2023 17:12

Customizing the Agent Status

Last Updated: December 20, 2022 17:21

December 20, 2022 17:21

Defining and Editing Permissions for Talkdesk Teams

Last Updated: December 05, 2022 16:54

December 05, 2022 16:54

Dispositions

Last Updated: November 17, 2022 17:36

November 17, 2022 17:36

Enabling Specific Device Settings per Agent

Last Updated: November 15, 2022 11:39

November 15, 2022 11:39

Managing Agents using Filters and Bulk Actions

Last Updated: November 14, 2022 14:21

November 14, 2022 14:21

Roles and Permissions

Last Updated: March 28, 2023 10:57

March 28, 2023 10:57

SCIM User Management for OKTA

Last Updated: November 24, 2022 15:12

November 24, 2022 15:12

SCIM User Management with Microsoft AD

Last Updated: November 24, 2022 13:21

November 24, 2022 13:21

SCIM User Provisioning with OneLogin

Last Updated: November 17, 2022 17:11

November 17, 2022 17:11

Setting a Default Agent Status

Last Updated: November 24, 2022 15:43

November 24, 2022 15:43

Setting up Ring Groups

Last Updated: March 08, 2023 15:40

March 08, 2023 15:40

Teams Section Overview

Last Updated: January 09, 2023 12:31

January 09, 2023 12:31

Teams Section Success and Error messages

Last Updated: December 26, 2022 19:27

December 26, 2022 19:27

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