Agents & Teams
Guidance documentation for administrators on how to set up users and teams in Talkdesk.
Available Articles
- After Call Work & Call Disposition Dialog
- Agent Deactivation
- Attributes Tab
- Customizing the Agent Status
- Defining and Editing Permissions for Talkdesk Teams
- Dispositions
- Enabling Specific Device Settings per Agent
- Managing Agents using Filters and Bulk Actions
- Roles and Permissions
- SCIM User Management for OKTA
- SCIM User Management with Microsoft AD
- SCIM User Provisioning with OneLogin
- Setting a Default Agent Status
- Setting up Ring Groups
- Teams Section Overview
- Teams Section Success and Error messages