Talkdesk Identity – Knowledge Base

Talkdesk Identity
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Documentation on how to configure and leverage Talkdesk Identity™ (formerly known as Guardian Identity) to securely authenticate your callers with their voice.

Available Articles

★ Talkdesk Identity: Overview

Using Identity for Monitoring and Reporting

Active and Passive Voice Authentication: Overview

Phone Validation Overview

Spoofing Detection Based on the SHAKEN/STIR Protocol: Overview

Identity Tab in Conversations: Overview

Voice Authentication FAQ

Voice Authentication Compliance FAQ

Voice Authentication Consent FAQ

Voice Authentication Contact ID FAQ

Voice Authentication Voiceprint FAQ

Phone Validation FAQ

Spoofing Detection FAQ

Authenticate voice and Enroll Voice in Studio

Configuring Validate phone in Studio

Understanding Utterance and Speaker Verification in Voice Biometrics

Using the Identity Voice Biometrics Opt-In API to automatically ask users consent in the IVR