Check out the release notes from last week:
- Talkdesk Admin
- Talkdesk AI Agent Platform
- Talkdesk Autopilot
- [Preview] Talkdesk Digital Engagement
- Talkdesk Financial Services Experience Cloud for Insurance
- Talkdesk Identity
- Talkdesk Quality Management Assist
- Talkdesk Retail Experience Cloud
Talkdesk Admin
- Disable Timeout Activity at Agent Level: Individual agents can now be exempted from automatic inactivity logout directly in User Security Settings. This Admin action keeps select agents signed in without changing the timeout policy account-wide.
- Talkdesk Service Health: Scheduled maintenance windows in Service Health will display in your account's own time zone alongside the affected products, for easier impact tracking.
Talkdesk AI Agent Platform
- Automatic Exit Control: Define exactly how an automation session ends (i.e., success, escalation, timeout, or hang up) and control what data is shared with the Orchestrator for each outcome.
- Application Output on Success exit: The End Automation component's Success exit can now pass an Application Output, so builders no longer need to route resolved conversations through Escalation just to return data. For additional information, please see these Talkdesk Autopilot Release Notes.
Talkdesk Autopilot
- Timeout exit on Studio components: The Connect to Autopilot Studio Voice and Digital components have added a dedicated Timeout exit, letting flow designers build recovery paths (e.g., a callback offer or agent requeue) when a session times out.
- Renamed Variable: The Studio variable escalate_to has been renamed to autopilot_result, expanding what data Autopilot can share with Studio beyond just escalations.
[Preview] Talkdesk Digital Engagement
Agentic Chat - Rich Visuals Builder: The new Rich Visuals Builder lets brands design interactive chat components (carousels, button lists, quick replies, forms) using natural language prompts, with real-time preview and version publishing for AI Agent flows.
Talkdesk Financial Services Experience Cloud for Insurance
Customizable Account Labels: Admins can now customize the label used for "Account" across the Insurance Workspace, letting organizations align the product's terminology with their own without contacting Support.
Talkdesk Identity
Custom Risk Scores: Customize how Identity calculates overall call risk score, turning risk signals like Voice Biometrics, Phone Validation, and Spoofing Detection on or off, and setting their own weights to match your organization's risk policy. This will also present a live preview before saving the changes.
Talkdesk Quality Management Assist
Autofill Evaluation Permission Control: Gain finer control over which supervisors and evaluators can use AI-assisted evaluation autofill, as Admins can now grant or restrict access to this capability independently.
Talkdesk Retail Experience Cloud
Retail Industry Settings: These newly introduced Retail Industry Settings give Admins a flexible, self-service way to connect their commerce platform (Shopify, BigCommerce, or custom) and easily configure what appears on the agent desktop, without a Support request.
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.