Important Note: This feature is available in Preview for select customers.
Talkdesk AI Agent Platform™ empowers you to build, manage, and deploy intelligent, collaborative AI Agents that automate tasks, streamline operations, and enhance customer experiences across channels.
[Preview] June 30, 2025
Important Note: This feature is available in Preview for select customers.
On Monday, June 30th, 2025, we will release Talkdesk AI Agent Platform™.
AI Agent Platform empowers you to build, manage, and deploy intelligent, collaborative AI Agents that automate tasks, streamline operations, and enhance customer experiences across channels.
Now, you can create a single AI Agent or a multi-agent orchestration, where multiple AI Agents work together, communicating and delegating responsibilities to one another, with each contributing their specialized skills to complete parts of a larger objective. This modular design enables more robust and flexible automation across your business.
What's Included
- Multi-Agent Design: Build individual AI Agents with distinct responsibilities and define how they interact.
- Knowledge Management integration: AI Agents can connect to Talkdesk Knowledge Management™ (KM) to search for relevant information and improve replies to customers.
- Custom Guardrails: Define guardrails to control and refine the AI Agent’s responses before they are delivered to the customer, ensuring tone, accuracy, and appropriateness.
- Advanced Automation - Workflows: Use workflow logic to handle branching paths, conditional logic, and dynamic decisions, all without human intervention.
- No-Code Interface: Design AI Agent behaviors, flows, and skills visually through a node interface. This allows both technical and non-technical users to build and maintain AI Agents with ease.
- Seamless Integration with Talkdesk: Integrate AI Agents effortlessly with existing Talkdesk products to extend automation and intelligence across your workflows.
- Easy Scalability: Expand your AI Agent system by adding new skills to handle a wider range of tasks and automations.
How to Access
For more information, please reach out to your Talkdesk representative or Customer Success Manager.