Release Notes | Talkdesk Retail Experience Cloud

Talkdesk Retail Experience Cloud is an AI-powered, out-of-the-box, customer service platform specifically designed for retailers to drive brand loyalty and customer lifetime value
across digital and physical channels. 


May 8, 2024 - Talkdesk Retail Experience Cloud

On 8th May 2024, we will release the Live Cart View Only Access for the Retail Experience Cloud.



  • Real-time access to the shopping carts: Now, your agents can view the customers’ carts content, providing personalized support and, promptly, addressing questions.

This enhanced efficiency streamlines the support process and fosters more effective interactions, ultimately improving the overall customer experience. Additionally, by leveraging insights from customers' carts, agents can identify strategic opportunities for upselling or cross-selling, driving revenue growth and maximizing the value of each interaction.

Note: This is only available for Custom Integrations. 


April 22, 2024 - Talkdesk Retail Experience Cloud

On Monday, April 22nd, 2024, we will release Talkdesk Retail Experience Cloud. 

Talkdesk Retail Experience Cloud is an AI-powered end-to-end solution to manage interactions across channels and support a better customer experience. It is an integrated, cloud-native customer service platform that delivers unified, effortless, and personalized experiences, bridging the gap between online and offline. 

Talkdesk Retail Experience Cloud empowers customers and employees to gain a unified view of voice and digital conversations, boosting growth, profitability, and unmatched customer retention.


What’s Included

This release includes the following main features: 

  • Pre-trained Retail bots: Automated flows such as “track the order (status and delivery schedules)”, “product questions” or “cancel an item or total order” guarantee that the most updated information is served to the customer. With this feature,  users can look for a product using the search engine and also get product recommendations and safe transactions, enhancing the user experience.
  • Pre-built Retail workflows: Pre-built scripts and flows enable agents to ask the right questions and process order changes without leaving the Workspace. The tight integrations with commerce systems present the agent with immediate information on past orders and customer requests.
  • Out-of-the-Box Integrations: The Retail Experience Cloud effortlessly integrates with the two primary eCommerce platforms, Shopify and BigCommerce, right from the start. Beyond these, users have the flexibility to develop a tailored integration, allowing the product to connect seamlessly with the brand's native system.
  • 360º Degree Customer View: Agents can search for a customer and load the customer’s profile and information on the Retail Workspace. Through this feature, agents have an in-depth order view, visibility over the transaction history, the shopping cart, and detailed order tracking information. 

How to Access / Install

Talkdesk Retail Experience Cloud can be accessed through Conversations (Workspace) and Virtual Agent (Retail bots). 

For more information, please check our Talkdesk Retail Experience Cloud documentation.

All Articles ""
Please sign in to submit a request.