Retail Autopilots are conversational voice and chatbots powered by pre-trained retail AI. This self-service tool is driven by AI and can incorporate the store or brand knowledge base.
To streamline and automate common retail questions, the Retail Experience Cloud offers out-of-the-box retail workflows for the following capabilities:
- Track the order (Status & Delivery Schedules)
- Cancel an item or total order
- Product questions
- Store location details
- Change shipping address (template available)
- Identify the customer (customer name, loyalty points, average order spent, ..)
- Access to order details
- Identify the most recent order
Templates are available for each use case. To access our template database, please reach out to your Talkdesk contact.
All of these use cases rely on E-commerce Integrations. Please refer to the document here: Talkdesk Retail Experience Cloud: Overview