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August 3-7, 2026
Published • Last Updated

Check out what's new from the prior week:

Release Notes

Talkdesk Admin

  • [Preview] Talkdesk Trusted Calling: Admins can now connect a supported call authentication provider to verify manual outbound calls before they reach the PSTN. This reduces the chance of calls being marked as spam or fraud, increasing answer rates for legitimate business calls.

  • Voicemail Transcription Data Retention: Admins can now define retention periods and automated deletion schedules for Voicemail Transcriptions. This helps ensure sensitive information is purged in line with legal requirements.
  • Per-User MFA Enforcement Control: Admins can now enforce MFA at the individual user level, independent of the account-wide setting. This gives more granular control over security policies across different user types.
  • Consent Clip Recording: Agents can now capture a standalone recording of a specific portion of a call, such as a customer's verbal consent. This helps regulated industries maintain a compliant, shareable consent record.

 Talkdesk Agent Workspace: Conversations (Voice channel)

  • [Preview] WhatsApp Inbound Voice Calling: Inbound WhatsApp voice calls now route through Studio IVR and reach agents in Conversations with standard call controls. This brings WhatsApp voice calls the same routing and reporting as regular calls.

Talkdesk AI Agent Platform

  • Max Limit Count: Admins can now set a maximum number of customer turns allowed per session. This gives more control over session length across Voice and Digital channels.

Talkdesk Digital Engagement

Talkdesk Explore

  • Cancel Report Jobs: Customers can now cancel a report job while it's still processing. This saves time and system resources on reports no longer needed.

Talkdesk Healthcare Experience Cloud

  • Custom Fields: Admins can now add Custom Fields to a Service Directory. This lets organizations track information beyond the platform's default fields.

Talkdesk Identity

  • Validate Email (Digital): Validate Email (Digital) now verifies a caller's email address to help prevent fraud in digital flows.
  • Validate IP (Digital): Validate IP (Digital) now verifies a caller's IP address to help prevent fraud in digital flows.

Talkdesk Performance Management

  • PM Sort and Filter on Development Page: Resource planners and supervisors can now filter and sort Coaching sessions in Development. This makes it faster to find and act on relevant sessions.
  • PM Reports in Explore API: Performance Management reports are now accessible via the Explore API, enabling direct integration with your data warehouse or BI tooling.

Talkdesk QM Assist

  • Crosstalk and Silence Metrics in Evaluations: Evaluations now show crosstalk and silence metrics, making it easier for evaluators to spot disengagement without listening to the full recording.
  • Agent Talk Duration: Admins can now set AI evaluation rules based on Agent Talk Duration, offering a more accurate measure of agent engagement.

Talkdesk Studio

Talkdesk Voice Platform

  • Talkdesk Voice Platform: General Availability: Talkdesk Voice Platform introduces a policy-driven framework for enterprise telephony, centralizing location-based policies and device management. This removes the need for Admins to configure user settings individually.

Talkdesk Workforce Management

  • WFM Holiday Configuration: Resource Planners can now define holiday-specific business hours that override regular operating hours. This ensures forecasts and staffing reflect actual capacity on non-standard days.

  • WFM request export: Resource Planners can now export time-off request data as a CSV. This supports capacity planning and PTO trend analysis.

Product Notices

This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above. 

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