Check out what's new from the prior week:
- Talkdesk Admin
- Talkdesk Cases
- Talkdesk Digital Engagement
- Talkdesk HubSpot Connector
- Talkdesk Quality Management
- Talkdesk Studio
- Product Notice: Network Update for EU Screen Recording [Effective Sept 1, 2026]
Talkdesk Admin
- Add Team When Creating a User in the Users App: Admins can now assign a team directly while creating a new user in the Users app, instead of doing so as a separate step. This streamlines onboarding and saves time.
- Stronger Password Requirements: Passwords must now meet a 12-character minimum, pass a breach-database check, and avoid containing the user's identity details. This strengthens account security against common attack methods.
Talkdesk Cases
Enable Case View Auto-refresh: Administrators and agents can now enable automatic refresh of the Case List at set intervals (1, 3, or 5 minutes). This keeps case data up to date without manual refresh or interrupting active work.
Talkdesk Digital Engagement
- Extend reporting capabilities for attachment tracking: The Messaging Contacts dataset in Explore now tracks attachments across all digital channels, not just email. This gives supervisors complete visibility into attachment activity across every digital conversation.
- Digital conversation navigation has been redesigned: It now features a single dropdown menu and a customizable Inbox table view. This reduces clutter and lets agents tailor their workspace for faster handling.
- Inbox table layout and customizing view: Agents and admins can now close or transfer multiple digital conversations at once. This eliminates manual, one-by-one handling in high-volume queues.
- All open view: A new "All Open" view gives supervisors a single-pane view of every active digital conversation across channels. This removes the need to toggle between queues and agents to monitor operations.
Talkdesk HubSpot Connector
SMS App Events: SMS interactions can now trigger custom workflows in HubSpot as App Events. This lets teams build automation around inbound and outbound SMS activity.
Talkdesk Quality Management
EU Service Endpoint Update: Customers using Screen Recording with firewall rules, proxy configurations, or IP allowlists must update their network settings before the legacy EU endpoint is retired. Please see this for more information: Talkdesk Product Notice.
Talkdesk Studio
- Multi-Language Capabilities: Studio now supports Talkdesk's multi-language capabilities across Studio Manager and Studio Editor. This lets builders work in their preferred language, reducing configuration errors.
- Validating Uninitialized Module Variables: A new validation now flags modules referencing uninitialized variables before publishing. This helps builders catch and fix errors earlier in the flow-building process.
Product Notices
Product Notice: Network Update for EU Screen Recording [Effective Sept 1, 2026]
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.