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What is Talkdesk Agent Workspace?

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Talkdesk Agent Workspace unifies all CX applications and information agents need on a “single pane of glass”, empowering them to work more efficiently and effectively. Learn how to upgrade to Agent Workspace.

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Agent Workspace’s apps (visible in the Dock) and core native capabilities are:

  • Activities - Allows you to see the complete record of agent(s), ring group(s), and/or account activity.
  • Conversations - Allows you to handle voice and digital customer interactions.
  • Contacts - Allows you to access, create and edit contacts.
  • Voicemails - Allows you to manage customer voice messages.

 

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