Talkdesk Agent Workspace unifies all CX applications and information agents need on a “single pane of glass”, empowering them to work more efficiently and effectively. Learn how to upgrade to Agent Workspace.
Agent Workspace’s apps (visible in the Dock) and core native capabilities are:
- Activities - Allows you to see the complete record of agent(s), ring group(s), and/or account activity.
- Conversations - Allows you to handle voice and digital customer interactions.
- Contacts - Allows you to access, create and edit contacts.
- Voicemails - Allows you to manage customer voice messages.