Talkdesk Agent Workspace unifies all CX applications and information agents need on a “single pane of glass”, empowering them to work more efficiently and effectively.
Agent Workspace’s apps (visible in the Dock) and core native capabilities are:
- Activities - Allows you to see the complete record of agent(s), ring group(s), and/or account activity.
- Conversations - Allows you to handle voice and digital customer interactions.
- Contacts - Allows you to access, create and edit contacts.
- Voicemails - Allows you to manage customer voice messages.
Activating and Using the Apps
For detailed information regarding Agent Workspace’s applications and how to activate them, please consult our documentation.