Check out what's new from the prior week:
Release Notes
- Talkdesk AI Launchpad
- New: Auto Summarization of Talkdesk Copilot now configurable in AI Launchpad.
- Talkdesk Copilot
- Enhancement: Automatic Summaries (voice or digital) available for customers with Copilot Standard or Premium subscriptions.
- Talkdesk Healthcare Experience Cloud for Providers
- New: Patient 360 application can be configured to be the first tab displayed when an agent picks up a call.
- Talkdesk Home
- New: Support tickets can be created directly within the Home app.
- Talkdesk Navigator
- New: Ability to play an audio message on Navigator Voice, prior to the conversation monitoring.
- Talkdesk Retail Experience Cloud
- New: Location Type Designation available, allowing agents and autopilots to search locations based on their type.
- Talkdesk Studio
- Enhancement: Studio flows audit logs accessible in Audit Logs Report, via Explore.
Product Notices
- New and Improved Way to Create Support Tickets for Talkdesk
- Talkdesk Home Upgrade [Effective July 8, 2024]
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.