June 17-21, 2024

Check out what's new from the prior week:

Release Notes

  • Talkdesk AI Launchpad
    • New: Auto Summarization of Talkdesk Copilot now configurable in AI Launchpad.
  • Talkdesk Copilot
    • Enhancement: Automatic Summaries (voice or digital) available for customers with Copilot Standard or Premium subscriptions.
  • Talkdesk Healthcare Experience Cloud for Providers
    • New: Patient 360 application can be configured to be the first tab displayed when an agent picks up a call.
  • Talkdesk Home
    • New: Support tickets can be created directly within the Home app.
  • Talkdesk Navigator
    • New: Ability to play an audio message on Navigator Voice, prior to the conversation monitoring. 
  • Talkdesk Retail Experience Cloud
    • New: Location Type Designation available, allowing agents and autopilots to search locations based on their type.
  • Talkdesk Studio
    • Enhancement: Studio flows audit logs accessible in Audit Logs Report, via Explore.

Product Notices


This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.

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