Check out the release notes from last week:
Talkdesk Admin
- Optional Family Name for User Creation: Family name is no longer required when creating users via SCIM, the Users API, or the Talkdesk UI, making user provisioning simpler.
- Billing Usage Transactions Report: Two new columns, Credit Commit ID and Credit Commit Balance, give clear visibility into Credit Commit spend.
Talkdesk Autopilot
Expanded AI-Supported Voices: 15 additional languages and regional variants, including Catalan, Basque, and several Spanish variants, are now available in Autopilot, so you can support more customers in their own language.
Talkdesk Live
Visual Upgrade: Talkdesk Live has a refreshed interface with clearer visuals and dark mode support, so agents and supervisors can find key information faster. All existing functionality and workflows will remain unchanged.
[Preview] Talkdesk Office
Personal Calls: Employees outside the contact center can now call colleagues directly from the Conversations app using Extension Dialing or the Colleague Directory, without needing queue access.
Talkdesk Studio
Studio Revamped Experience (Generally Available): The redesigned Flow editor is now rolling out to all accounts, giving builders more room to work and making complex flows easier to build and navigate.
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.