Talkdesk Office™ is aimed at non-agents, so they can keep a connection with the Customer Experience and Contact Center of your company.
Talkdesk Office provides classic and essential calling capabilities while keeping a simple interface for business communications.
February 1, 2023
On Wednesday, February 1st, 2023, we will introduce the new Talkdesk Office™. It is aimed at non-agents, such as information and departmental workers, so they can keep a connection with the Customer Experience and Contact Center areas of your company.
Talkdesk Office provides classic and essential calling capabilities, by removing unnecessary agent workflows not needed for an office worker while keeping a simple interface for business communications.
Talkdesk Office is based on the Conversations app, also providing features from Activities, Contacts, and Voicemails.
With Talkdesk Office, users will enjoy the use of:
- Dedicated lines
- Caller context
- Unified contacts
- Unified Recording and Reporting
- Peer-to-Peer calling and Status available for Agents and Office users
- And more
Note: Talkdesk Office is not intended for Supervisor and/or Administrator roles.
How to install
Talkdesk Office will be available for Talkdesk users in all Regions. If you would like to know more about Talkdesk Office and how to install it, please contact your Customer Success Manager.