Talkdesk Office™ is aimed at non-agents, so they can stay connected to the Customer Experience and Contact Center of your company.
Talkdesk Office provides classic and essential calling capabilities while keeping a simple interface for business communications.
[Preview] October 13, 2026
Important note: This feature is available in Preview for select accounts.
On Tuesday, October 13, 2026, we will start the progressive rollout of Personal Calls for Talkdesk Office: Conversations App. As part of this first feature release, employees outside the Contact Center, such as back-office staff and subject matter experts, will be able to call colleagues directly from the Conversations App without joining a queue. This enables employees who occasionally handle calls to connect with colleagues quickly and easily, without requiring queue access.
What's New
- Personal Calls: Office users call colleagues directly using Extension Dialing or the Colleague Directory. These direct calls, called Personal Calls, aren't queued and support Blind Transfer and consultation with a third party.
Note: Personal Calls aren't recorded and don't appear in Explore, Live, or Contact Center Activities reporting.
Resources
For more information, please see [Preview] Talkdesk Office - Conversations App: Overview in this article.
February 1, 2023
On Wednesday, February 1st, 2023, we will introduce the new Talkdesk Office™. It is aimed at non-agents, such as information and departmental workers, so they can keep a connection with the Customer Experience and Contact Center areas of your company.
Talkdesk Office provides classic and essential calling capabilities by removing unnecessary agent workflows not needed for an office worker while keeping a simple interface for business communications.
What’s included
Talkdesk Office is based on the Conversations app, also providing features from Activities, Contacts, and Voicemails.
With Talkdesk Office, users will enjoy the use of:
- Dedicated lines
- Caller context
- Unified contacts
- Unified Recording and Reporting
- Peer-to-Peer calling and Status available for Agents and Office users
- And more
Note: Talkdesk Office is not intended for Supervisor and/or Administrator roles.
How to install
Talkdesk Office is available for Talkdesk users in all regions. This product requires additional licensing.