Check out what's new from the prior week:
Release Notes
Talkdesk Admin
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Search Functionality & Bulk Workflow: Various enhancements were introduced to boost administrative efficiency:
- Reduced scrolling with name search for specific queues within “Add Queue”.
- “Remove Queue” bulk action is now faster to execute due to its new search option.
- Optimized workflows with streamlined processes for adding and removing queues in bulk.
[PREVIEW] Talkdesk AI Agent Platform
- Model Context Protocol (MCP) for AI Agents: MCP integration is now supported (as a preview), enabling Talkdesk customers to enhance their AI Agents by leveraging externally-hosted tools.
[PREVIEW] Talkdesk Voice Settings
- Enhanced Enterprise Telephony Voice Settings: A new centralized area to manage global telephony settings, ensuring secure and efficient call routing. It includes self-service tools to manage organizational sites, call restrictions, advanced dial plans, and register Session Initiation Protocol (SIP) devices.
Product Notices
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.