Talkdesk Voice Settings™ introduces a framework for managing global telephony across an organization. As part of this experience, Talkdesk Voice Settings powers the modernized and centralized architecture that enables scalable, secure, and predictable voice management. Administrators can configure Sites as foundational building blocks to define geographic context, dial plans, call restrictions, caller ID policies, extensions, and SIP device assignments.
[Preview] February 26, 2026 - Enhanced Enterprise Telephony Voice Settings
Note: Available in Preview for select customers.
On Thursday, February 26th, 2026, we are releasing enhanced enterprise telephony voice settings.
This rollout provides organizations with a centralized area to manage global telephony settings with precision, ensuring every call routes efficiently, securely, and predictably.
This preview release includes a set of self-service tools to define organizational sites, call restrictions, manage advanced dial plans, and register Session Initiation Protocol (SIP) devices in real-time.
New:
- Global Site Management: Organize users according to their geographical location and assign location-specific telephony properties, such as time zones, emergency addresses, site prefixes, and location-specific dialing rules.
- Call Restrictions: Control costs and security by enabling or disabling specific call types, including International, Premium, Long Distance, Inter-site, or to specific numbers or patterns, at the site or user level.
- Extension Dialing: Support for internal inter-site and intra-site dialing to connect users directly across a global organization.
- SIP Devices: Register hardware directly to Talkdesk as standalone devices for shared, Common Area spaces, or use "Companion Mode" to pair hardware media with the Talkdesk interface.
- Flexible Dial Plans: Custom dial plans to define and enable organizationally specific dialing behaviors. This includes features such as access codes, short codes, number manipulations, and number transformations.
For more information on Voice Settings, visit our documentation.