Summary: The MSI installer, a type of Windows installation package used for deploying software, will now exclusively generate 64-bit installations of the Talkdesk Workspace Desktop application, no longer offering 32-bit systems. Customers updating from older 32-bit versions may temporarily have both versions installed, which can lead to conflicts. Customers should be aware of this behavior and manually remove the 32-bit version, if previously installed, to avoid compatibility issues when installing the 64-bit version.
What is changing and why
The MSI package will now exclusively install the 64-bit version of the application. This change is being made to ensure better performance, stability, and consistency across all installations, as 64-bit architecture is now the industry standard.
Impact
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What is happening?
- When an IT administrator updates an existing 32-bit installation using the new MSI package, both the 32-bit and 64-bit versions may be installed simultaneously.
- This can cause conflicts, as both installations will attempt to register the same system integrations (e.g., protocol handlers, auto-start mechanisms).
- Users may experience issues with system integrations and unexpected behavior when clicking on links designed to launch the application.
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Products, features, or services impacted?
- Application functionality remains the same, but the installation path will change from C:\Program Files (x86)\... to C:\Program Files\....
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Who is impacted?
- All of the customers who are using the MSI installer for deployment. This primarily affects customers who manage large-scale deployments via tools like Intune or custom scripts.
Action required
IT administrators who use the MSI installer must uninstall the previous 32-bit version before installing the new 64-bit version. Additionally, custom deployment scripts will need to be updated to reflect the new installation directory.
Time and Duration
The change will be effective with the next MSI Installer version update. This is a one-time change to the installation package that will be permanent.
Resources
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If you have any questions or concerns, please contact your Customer Success Manager or the Customer Care team via the Talkdesk Support Portal.