Call, Voicemail and Screen Recording Retention Policy

As an administrator, you can configure Talkdesk to automatically delete all call recordings after a predetermined amount of time. By default, accounts are set to delete recordings after 6 months.


To define the retention policy of your call recordings:

  1. Log in to your Talkdesk account as an Administrator.
  2. Select the Admin app.
  3. Click on Preferences [1].
  4. Scroll down to the "Storage Settings" section.
  5. Select the desired option from the "Delete Call and Voicemail Recordings" drop-down [2].
  6. Click on Save [3].

Call, voicemail, and Screen recordings older than the selected period will be periodically removed.

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