Call and Voicemail Recording Retention Policy

As an administrator, you can configure Talkdesk to automatically delete all call recordings after a predetermined amount of time. By default, accounts are set to delete recordings after 6 months.


To define the retention policy of your call recordings:

  • Log in to your Talkdesk account as an Administrator.
  • Select the Admin tab [1].
  • Click on Preferences [2].
  • Scroll down to the "Storage Settings" section.
  • Select the desired option from the "Delete Call and Voicemail Recordings" drop-down [3].
  • Click on Save [4].

Call and voicemail recordings older than the selected period will now be periodically removed.

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